I have booked a return tickets for me and my wife from Edmonton to Abbotsford Canada. Booking Number 42667771.
After a confirmation status from booking department, yesterday i got a mail telling that "Due to the airline(s) not confirming your booking, we were unable to issue your tickets"(refer attachment). In mail they mentioned please click the “View AlternateFlights” link, which is not working(refer attachment). When i called the number mentioned in the mail to check what is this all about. After speaking for 10 minutes the customer care guy told that will connect your call to concerned depart.
The new guy on call said that this is not the right department please again on the same number. That's so irresponsible service. When I called again on the same number this time after about 15 minutes on call the person on call said that your tickets are not booked. And he is telling that he cannot do anything because by the time the tickets department tried to book the tickets the prices went high so they didn't book the tickets.
Was that my fault that the tickets department is delayed booking tickets. Whereas the day after booking tickets i called them asking the status of my tickets they said its confirm. They can check my recorded calls, where the customer care person confirming on my tickets. Even after booking i got a status showing on their website "confirm ticket".
Now i don't have tickets, whereas i already booked hotel, planned my trip. I cannot afford the new rate as its triple the amount what i booked earlier.
Please don't ever try this website for booking. They are cheap as their name.
Product or Service Mentioned: Cheapoair Flight Booking.
Reason of review: Order processing issue.