Shawano, Wisconsin
Not resolved
1 comment

We booked on 11/11/11, tried to select seats. Were asked to pay extra for quick selection.

We did not, and never received a seat selection. I just called Sun Country and we had no reservation! Called Cheapoair and received new confirmation numbers. SC said they had been voided on 11/14/11.

Cheapoair gave us to understand that ALL seats were two across. They are not! FALSE ADVERTISING!

NOW I'm on the phone to register a complaint and no one is answering. Don't believe they ever will because I've been handed from one person to another.

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Dear Sir, Sun Country does not allow pre assign seating for free. If you want seats, you can visit their website directly at any time, and pay for the seating.

Your original ticket number was voided due to a technical error, however, new tickets had been generated, and a new confirmation was emailed to you immediately. I am very sorry for the inconvenience.

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