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1.0

We book ticket through Cheap O air few days back. I got Insurance coverage as well as my husband has health issues. Some how after book ing our plan changed and his doctor does not recommend him to travel at this point. We call to cancel within 24 hrs and it' s been told by customer service agent that there will be free cancellation . Still they charge 250$ from no where. Such a shock.

they are not helping us as well.

We are calling and try to contact them but no help .

I hope the head office in New York can resolve the issue. I am writing couple of emails to them. I just noticed the fee deduction today reuin our sleep

Reason of review: Poor customer service.

Monetary Loss: $600.

Preferred solution: Full refund.

CheapOair Cons: Deceptive practices and the resulting costs, Hidden fees.

Location: 7100 Woodbine Ave #406, Markham, ON L3R 5J2, Canada

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I looked over their terms and conditions, and it does mention fees, so it doesn't look like anything is hidden in terms of that. If you purchased travel insurance, those fees you should be able to include in the claim, did you try that first?

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