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I got a round trip ticket that cost me $1000-as you all heard all flights were cancelled since it was on Jan 24th from Charlotte to JFK-to Russia as a final destination. Since i got a notification on 23d that charlotte flight was cancelled-i was on the phone with multiple representatives from cheapoair.com from around 12pm of 23d up until now(from 9 am till 12 am each day) and it is 26th late evening right now.

They fu''ed up my ticket, sent me fake confirmation number saying they changed it to 28th, i called the airline to confirm that everything is fine-guess what?!

they didn't issue me a ticket-so if i didn't check with airline i would've came to airport-and they wouldn't let me on the plane.So if you call about any concern-they will put you on hold for hours, or they will transfer you to someone else(who will ask the same questions-name, phone number,billing address and phone) or they will simply hang up on you, then you call back and it will repeat.half of them pretty much told me its my bad-the flights got cancelled because of the weather-i should try to go to airport-and see what i can do there on my own and pay to exchange the ticket.i tried to explain also that i have to be there for two weeks as i originally booked(had multiple doctors appointments there)-but the answer was the same-sucks for you! And then they would put me on hold and the story repeats itself!so not only that i had to buy one ticket with my money to get to new york-since it was such a trouble-and purchased the trip protection plan for $50-nothing and no one will help you-so be prepared!

Product or Service Mentioned: Cheapoair Flight Booking.

Reason of review: Poor customer service.

Monetary Loss: $1200.

Preferred solution: Let the company propose a solution.

Company wrote 0 private or public responses to the review from Jan 26, 2016.
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Anonymous
#1101600

Do not ever post your itinerary with your confirmation code, last name, and airline ticket number not blacked out. A person can go to the Aeroflot website and with this information pull up your ticket and itinerary. It appears possible for another person to then change or cancel the ticket using this information, which would cause real problems for the passenger.

Anonymous
#1101590

DO NOT UNDER ANY CIRCUMSTANCES POST A COPY OF YOUR ITENERARY WITH AIRLINE CONFIRMATION CODE AND TICKET NUMBER NOT BLACKED OUT. A PERSON CAN GO TO THE AEROFLAT WEBSITE, USE THE CONFIRMATION CODE AND LAST NAME TO PULL UP THE TICKET AND ITENERARY. IT APPEARS POSSIBLE WITH THIS INFORMATION FOR ANOTHER PERSON TO CHANGE OR CANCEL THE TICKET ITSELF, CREATING ALL KINDS OF PROBLEMS FOR THE PASSENGER.

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