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I, Hadi Afrasiabi Garekani, purchased two round-trip tickets from Istanbul to Vancouver for my wife (Fatemeh Sadeghi) and myself on 5th of November 2019. The departure is on 6th of March 2020 and return is on 31st of March 2020.
The CheapOair booking number is: 6441****.
At the moment, we are visiting Iran and due to the outbreak of the Corona virus we are unable to leave Iran as our outbound flights have been suspended. As a result, we are unable to continue our journey to Istanbul and then to Vancouver.
Furthermore, travel is not safe, and it is highly recommended by Health Organizations to avoid trips if possible.
Given the circumstances, I would need to cancel my trip to Vancouver (Canada) and reschedule for some time later this year. I would like to know what my options are at the moment and would greatly appreciate your assistant; given this unexpected occurrence that has caused chaos and greatly threatens the safety of air travel, I would greatly appreciate if I can have my tickets refunded for ChapoAir credit or any other options that would allow me to rebook and reschedule my trip.
Your consideration is much appreciated.
Hadi Afrasiabi Garekani
Phone: +1- 77********
Preferred solution: instead of refund just give me Cheapoair voucher or credit to use it in future.