Not resolved
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Value for money

Update by user Mar 29, 2017

Huge rip off. Misleading. Just don't do it.

Original review posted by user Mar 28, 2017

I flew to Europe from Texas and booked it all via cheapoair. BIG mistake.

At first, the booking online would not work so I had to call. Once I called, they supposedly were having computer issues as the flights they entered were not confirming, which is what was happening to me (and the reason I had to call). Supposedly they were going to try again and call me back. Of course they never did, so I called back, and was told "we don't promise to call people back." The way their system supposedly works,information is deleted every time a booking fails, so the lady had me repeat my address and my CC information 9 times ....yes, 9 times.

For some reason it did not like one of the flights, so she booked a different airline and said it would work, but of course for $580 more than before. She read the details to me and I was so fed up I just said okay. Another BIG mistake. She said, "San Antonio To New York, New York to Vienna," etc.

When I got the booking, it was Flying in to NEWARK, then out from JFK (two very different airports...). I called to complain but to change THEIR mistake (and no, she never said Newark, New Jersey, etc.: she said New York) it would cost me an additional $700. Per Person. Well, a cab from Newark to JFK was $120 including tip, so I caved and left it alone.

Worst flying experience I have ever had. Too much stress, too much drama.

There are plenty of great discount flight sites that can meet my needs. I Will NEVER use Cheapoair again.

Product or Service Mentioned: Cheapoair Flight Booking.


I liked: Advertised prices, Site is easy to use.

I didn't like: Not honest, Unfair policy, Not explaining truthfully itinerary change and not helpful.

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