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On December 6,2017 I booked round trip tickets from Gander,NL to Fort McMurray,AB for my wife and I with Cheapoair and paid them $1242.22 by visa. The departure flight was to leave Gander at 2:35 pm on April 27,2018 and return on May 19,2018 leaving Fort McMurray at...
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#1288054
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I booked a flight through CheapOair for Reno on March 19,2018 for June 19,2018. I took a trip by ambulance to emergency for passing out and high blood pressure, on March 31, 2018. After hearing from my doctor ,after many tests were taken, I was told I needed to cancel...
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#1287744
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I have been using Cheapoair for years but never changed or cancelled a flight before until today. I booked a flight on June 19 at 8PM. The following day plans changed and I contacted Cheapoair to cancel. They told me that in addition to the ticket that I paid for, I...
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Anonymous
Anonymous

Prepaid flights suck!!

1.0
I didn't like
  • Refund process
#1284703
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Cheapoair - Worst service

Simply worst customer supporters And wast of time.
1.0
Details
Customer service
Staff
#1268016
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They suck.. I book a travel ticket. 30 mins later, I get a call and the pitch goes on to ask me to buy insurance and I can cancel/rebook tickets, no questions asked. I have emergency, one of the travelers need to go to a different country and catch a different flight...
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Anonymous
smitty

I seriously doubt they said they "tricked" you...wonder there is so many complaints out there, people are allowed to write what ever they feel like...........I tend to not bel...

1.4
#1267722
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Booked my ticket on a Fri, received the confirmation screens and emails. They proceeded to spam me with emails offering hotels and car rentals over that weekend. So naturally, I ignored their emails. Then Monday they emailed saying that my booking wasn't secure, that...
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1.0
I didn't like
  • Customer service
  • Incompetence
  • Cancelling tickets
#1264064
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All of this happened on 4/15/2018. Just a little background first. We booked these tickets on 4/11/2018. We purchased them a day in advance. We left on 4/12/2018 to attend a funeral in Italy. The trip to Italy was without incident. On 4/15/18 I went to the to take my...
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2.0
I liked
  • Flight to italy was very good
I didn't like
  • Inability to respond
  • Not explaining truthfully itinerary change and not helpful
  • No refunds
#1263726
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Cheapoair - Worst service ever

Not only did I have to pay huge change fees but I was lied to and told that it would be cheaper to change my tickets after I start my flight. Then I was trapped. Never use the they lie 100%
1.0
Details
Additional Fees
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Insurance Quality
Number of Destinations
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1262965
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Compre dos vuelos internacionales cuando al minuto vi que los apellidos estaban equivocados llame para arreglarlo y me cobraron $150!!!!! Cuando el app de Hipmunk que fue el que me refirió a ellos decía cancelación no cobro dentro de las 24 horas . Tuve que pagarlo...
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1.0
#1259393
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I have requested a refund for a flight in which I did not book for. I have initially booked a flight from Winnipeg (YWG) to Vancouver (YVR) and they got the wrong date and wrong destination! They did not send me the confirmation until today which is 5 days after I had...
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1.0
I liked
  • Very very frustrating
I didn't like
  • Site error
  • Trying to cheat by showing random stuff on the website
#1256359
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