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POOR CUSTOMER SERVICE AND HARD TO DEAL WITH

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Hello there I would like to complain about a company called cheapoair because they won't give my money back they've been giving me the same reason as always that they are still waiting for the response from the airlines, and so I called the airlines and told me that it...
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3 comments
#2198958

I argree, they won't refund, and will charge more when changing.

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Featured
ID
#3456017 Review #3456017 is a subjective opinion of poster.
Cons
  • Scam of a refund
  • Does not deliver on promise
  • Useless
Loss
$1600
Preferred solution
Full refund
Most helpful review

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Not refunding airfares

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CheapOair - Not refunding airfares
CheapoAir is not answering their phones, and after sitting on live chat with them on hold, they disconnect you. They refuse to refund my airfare (and everyone elses from what I can see) from NJ to Rome in late June that we booked last August. My flights are on United...
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21 comments
#2166774

One lesson anyone should get from this is to never again book from a third-party and only deal directly with the actual airline. Google flights allows you to find a cheap flight AND book directly with the airline.

Cause there are other OTA's out there just as bad as cheapoair. Do a research on ASAP tickets you will find similar horror stories.

I' d also go as far as say it is unsafe to book for a third-party when booking a hotel room. I can think of a similar situation where you have paid the third-party and the hotel doesn't recognize your reservation, and you are left homeless in another country.

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Featured
ID
#1848783 Review #1848783 is a subjective opinion of poster.
Loss
$1400
Preferred solution
Full refund
New Reviewer

Reschedule booking 7684****

Need to confirm time change of outgoing flight from MBJ to ATL from 2.49pm to 3.17pm on October 27 , 2022
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ID
#3835206 Review #3835206 is a subjective opinion of poster.
Location
Montego Bay, Saint James Parish

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I had to change my flight - because you told me so - but I cannot contact anybody

Reservation numbers: 7465**** for me, Paolo Bembo and my wife Adriana Mandraffino and 7465**** for Piero Enzo Moruzzi and his wife Liqin Wei. I am sick and tired to write over and over the same stuff. Let me talk to some one!
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ID
#3834562 Review #3834562 is a subjective opinion of poster.
Location
Rome, Latium
Loss
$200
Preferred solution
Deliver product or service ordered

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New Reviewer

CHANGE OF ITINERARY - URGENT

I have been trying to call You and after ONE HOUR on the line I have finished my credit and I had to quit. I tried the chat and it was written that 13 people were before me and it would have taken 2 minutes. After half an hour no changes in my position. Now I try the...
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ID
#3834525 Review #3834525 is a subjective opinion of poster.
Pros
  • Cheaper
  • Frustrating and disappointed
Loss
$200
Preferred solution
Deliver product or service ordered
New Reviewer

This is a scam website

CheapOair - This is a scam website
CheapOair - This is a scam website
I bought a ticket with protection plan and was confirmed, 6 days later I am in traveling and no access to phone , they send me a notification that your flight. cancelled by west jet airline and no option to select another ticket, after several time with crazy virtual...
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2 comments
#2230498

The number of complaints they have with the BBB is pathetic. I would never use a service that called itself cheapo.

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ID
#3832632 Review #3832632 is a subjective opinion of poster.
Location
Toronto, Ontario
Cons
  • Now poor customer service
  • Very disrespectable to customers
  • Lying customer service
Loss
$1580
Preferred solution
If they rebook for me the ticket with another online and pay the difference

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New Reviewer

No replies! And no solution!

Cheapoair sent me an email regarding my husband booking #7632****. He should fly on september 27 with a layover in Amman for 1h. First email they make the layover 4 DAYS. I called and asked for making the flight on September 25 instead of september 27. Because its not...
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ID
#3832142 Review #3832142 is a subjective opinion of poster.
Loss
$800
Preferred solution
Call me and we talk
New Reviewer

My flight PHL-LAX was canceled this morning. I have a wedding at 12 pm on 8/6. No advanced noticed. Pissed beyond belief.

Flight canceled with very little notice. Looks like I will miss my special event. Very disappointed that the notice did not come with immediate options

User's recommendation: You know you have a bad reputation. Reservations don’t mean anything. Travel at your own risk I guess.

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ID
#3825980 Review #3825980 is a subjective opinion of poster.
Location
Los Angeles, California
Preferred solution
Let the company propose a solution
New Reviewer

Charge on my card

CheapOair - Charge on my card
I got a charge of 200 in my card, and I wonder why. Please get in touch with me as soon as possible, additional to that my card has another charge for the price of the flyght and Additional other charge for 200. Please process the refund of tell why you guys charge me two different amounts
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ID
#3825712 Review #3825712 is a subjective opinion of poster.
Location
Guatemala City, Departamento De Guatemala
Pros
  • Cheap flights
Cons
  • No customer servicde
Loss
$200
Preferred solution
Price reduction

Booking reference

They already sent me the information that i need to know,,,thank you for your patient assisting my inquiry
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ID
#3824227 Review #3824227 is a subjective opinion of poster.
Location
Angeles City, Central Luzon
New Reviewer

Problem booking

I booked, you discounted the tickets and you never sent me the ticket, itinerary or confirmation!!! Impossible to talk to a human!

User's recommendation: REAL CUSTOMER SERVICE!

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ID
#3820352 Review #3820352 is a subjective opinion of poster.
Location
Pompano Beach, Florida
Loss
$400
Preferred solution
Let the company propose a solution

My refund

CheapOair - My refund
CheapOair - My refund
Hi dear just wanted to let you know that since i canceled my booking i haven't received yet my refund since last month i have tried to contact you but never get a solution so please help me to get that money back

User's recommendation: I wanna get back my money.

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ID
#3819349 Review #3819349 is a subjective opinion of poster.
Location
Johannesburg, Gauteng

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Money withdrawn to KLM

7575.01 TTD was withdrawn from my Scotiabank account to KLM when I had not completed a booking which I was attempting.
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ID
#3816424 Review #3816424 is a subjective opinion of poster.
Pros
  • Always got got prices and service
Cons
  • Until now
Loss
$7575
Preferred solution
Let the company propose a solution

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New Reviewer

Worst experience in airline booking

CheapOair - Worst experience in airline booking
Update by user Jul 31, 2022

Full ignorance from the company

Original review posted by user Jul 31, 2022
I made a reservation with CheapOair with confirmation number 7679**** for a two tickets from London to Cairo on Saturday July 23, 2022 and the trip was supposed to be on Sunday July 24, 2022 at 4:15 pm on British Airways. When they sent...
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ID
#3811431 Review #3811431 is a subjective opinion of poster.
Cons
  • Not trustworthy
  • Very disrespectable to customers
  • Very poor customer service
Loss
$2011
Preferred solution
Full refund

Travel Agencies Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? In this video, Mary Branum, a vacation rentals expert, and experienced homeowner, shares her insights as to how vacation rental owners can maintain good clientele, how consumers should plan a vacation, and how to protect yourself.

Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Ticket re-order before 3rd August

I am due a refund for £360 im in london and can't get thru to cheapoair customers service this is my number pls contract me +447580****06
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ID
#3807934 Review #3807934 is a subjective opinion of poster.
Pros
  • Need to solve
Cons
  • Changed my flight

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New Reviewer

Flight cancellation booking# 7524****

I went to the MSP airport and at the check in counter I was told that the flight SY 261 has been cancelled. I did not get any prior communication about it. I spoke to four representatives from cheapoair in last 4 hours and none of them were able to help me. They just put me on hold and vanished. One of the agent was able to confirm the flight cancellation but she was not able to find a good itinerary Can you please look into this ASAP and give us a new itinerary?
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ID
#3803915 Review #3803915 is a subjective opinion of poster.
Location
Chicago, Illinois
Loss
$4000
Preferred solution
Please book a new itinerary for us

I booked for my wife and they changed my booking for more the 5 timea

I booked ticket for my wife and all confirmed. I got like 5 deferential changes. Then last change was 14 hours layover . I trying to contact by phone 2hours on hold. Chatting was more than hour still waiting!!! Very bad customer servicedo

User's recommendation: Pls nobody use cheapoair booking.

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ID
#3801365 Review #3801365 is a subjective opinion of poster.
Location
Mississauga, Ontario

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