CheapOair Reviews

Dear Sir/Madam,

I would like to bring to your attention that Mr. Radouan Khamid was unable to embark on his scheduled journey from Entebbe to Casablanca on 17 August 2026 due to the travel restrictions implemented by the Kingdom of Saudi Arabia in relation to Ebola.

The original itinerary was Entebbe – Nairobi – Jeddah – Casablanca, with the Jeddah transit being part of the planned routing. Unfortunately, due to the restrictions in place, Colonel Khamid could not proceed with the journey.

The ticket was issued under Booking Confirmation No. 9518****, with a total amount of USD 1,193.04, and included both the outbound and return journeys.

In view of the above, I would kindly request your assistance with the following:

Reimbursement/refund of the unused one-way outbound ticket, or the maximum refundable amount applicable under the fare conditions, as the journey could not be undertaken due to circumstances beyond the traveller's control.

Advice regarding the return sector scheduled for 11 September 2026 (Casablanca – Jeddah – Nairobi – Entebbe), specifically whether the ticket should be maintained, cancelled, or rebooked in light of the current travel restrictions.

If the return ticket remains valid, kindly advise whether it can be rebooked to an alternative routing avoiding Saudi Arabia, should the restrictions remain in force at the time of travel.

For reference, the ticket and booking confirmation are attached.

Your guidance on the appropriate procedure and the possibility of reimbursement/rebooking would be highly appreciated.

Kind regards,

nothing

On the 19th of June 2026 I booked a ticket from Canada to Georgia through the CheapOair website, and I paid by my Visa card. The same day, they deducted the amount from my Visa again without my permission.

I called their billing department, and they told me to send my Visa statement of account to check the details, and I sent them my statement. After a couple of days, they called me from the billing department to inform me that this amount that was deducted twice from my Visa would be refunded to me within 7 to 14 business days. They asked me to update my new Visa card number because my first Visa number, with which I bought the ticket, was changed to a new one, and they sent me a link to pay $1 for updating the new Visa card number, and I did what they told me. The problem now is that I am sending them emails, and it seems that they have many people working in the billing department, and every time I get a reply, it seems that I should explain everything from zero every time to keep them updated about my case.

Really, I don't know what I should do. I am still waiting for them to refund my money. I don't want to say anything negative about this company. I am waiting to see what they will do and if they are going to refund my money or not.

The problem is that they are an online ticket booking website, and they don't have offices in our countries, so we can visit and see them. I heard that CheapOair is a trustworthy company. I hope that I get my money back because I saved this money for my daughter's university fees. In case I get my refund, I will write and thank CheapOair, and in case not, I will inform you.

My problem is that I want my money, which was deducted twice from my Visa, and I cannot expect anything now except to see what they are going to do, so I am waiting and checking my account every day for the refund. Today I received a reply on my email that they want to call me to explain the case again, and I replied to them to read all the previous emails between me and the billing department and their email saying that my refund is under process, and to hear the recorded calls from 1 month till now showing that my money will be refunded.

Dear Sir/Madam,
I would like to bring to your attention that Mr. Radouan Khamid was unable to embark on his scheduled journey from Entebbe to Casablanca on 17 August 2026, due to the travel restrictions implemented by the Kingdom of Saudi Arabia in relation to Ebola.
The original itinerary was Entebbe Nairobi Jeddah Casablanca, with the Jeddah transit being part of the planned routing.

Unfortunately, due to the restrictions in place, Colonel Khamid could not proceed with the journey.
The ticket was issued under Booking Confirmation No. 9518****, with a total amount of USD 1,193.04, and included both the outbound and return journeys.
In view of the above, I would kindly request your assistance with the following:
Reimbursement/refund of the unused one-way outbound ticket, or the maximum refundable amount applicable under the fare conditions, as the journey could not be undertaken due to circumstances beyond the traveller's control.
Kindly advise whether the ticket can be rebooked to another travel route avoiding Saudi Arabia, should the restrictions remain in force at the time of travel.
For reference, the ticket and booking confirmation are attached.
Your guidance on the appropriate procedure and the possibility of reimbursement/rebooking would be highly appreciated.
Kind regards,
Badr El Alami
email: badr399.bea@***.com
phone: whatsapp only: +212642****50

Dear CEO/executive,

I am writing this email in absolute disbelief and fury at the level of incompetence and disregard your company has shown toward paying customers, and I do not use those words lightly.

Your marketing lures customers in with deals that are padded with hidden service charges, only to deliver a product that feels third-class at best. That alone is bad enough. But what my spouse and I experienced on this trip has crossed every line of acceptable customer service.

We landed in a foreign country with absolutely no contact information for the hotel we had booked through your platform. None. We had submitted a request prior to travel for an early check-in, and it was met with total silence: no confirmation, no denial, nothing. We were left standing, exhausted from travel, with no way to reach anyone and no idea what to do next.

The airline check-in process itself was a disaster from start to finish, riddled with delays and confusion that should never happen with a booking made well in advance.

To make matters worse, when we tried to get help checking in for our flights, your customer service team was beyond useless. My spouse and I were traveling together on the same itinerary, yet you issued us separate booking IDs, causing total chaos when trying to sort out our flight check-in. Nobody on your team could explain why, and nobody seemed to care enough to fix it.

Throughout all of this, your customer service was useless when we needed help most. This is not a minor inconvenience; this is a company actively making the lives of the very travelers who pay for its services miserable.

If you want your company to be taken seriously and to succeed long-term, it needs to stand for quality, reliability, and genuine customer care—not cheap tricks to lure people in with low prices while cutting every corner that matters once the booking is made. Right now, your operations reflect none of the vision a company aiming for real success should have.

I expect a real response to this email, not a generic apology. I want to understand what went wrong, why our concerns were ignored, and what you intend to do to ensure this does not happen to another customer.

I await your response.

Sincerely,

Bharat Chivukula

Booking ID:

9466****

My experience with CheapOair travel was terrible traveling overseas through Dallas worth Airport got injured stumbled at the escalator hurt myself badly Airline refuse to check me in due to my injury most of the hospital called your company told them the situation they offer to book me in the next flight but they charged me $820 and I think this is outrageous missing the flight due to accident and bad injury it should be look at it different I told them I already bought insurance for my travel protection they told me to deal with the insurance company we can't help you on the way back from Jordan I called the airline that I already been paid for selected seat they told me there's nothing to show they refuse to check my bag and I have to go through oversized checking bags which is no reason for that I'm almost missed the flight from Jordan back home this is kind of service I received from the travel agent CheapOair I will never ever recommend this company to anybody there's no consideration of a hardship the best things are going through but on top of that they add insult to injury cost me extra $820 Plus tonight hotel stay

I was double booked by chepo air on a flight from Edmonton to Ottawa. When a call to check on my flight, they said I didn't have a booking, and then I got an email from Porter saying my flight had been canceled.

It was quite a mix up partly, I think, me. And partly, I think, cheap0air i had booked a flight to return from Edmonton, July. The 4 apparently there was no booking. According to them, and then we found the booking, i have been in contact with Porter.

And with cheap O air, and I'm hoping that I get a refund. One flight was 290 and the other flight was 360

I guess everything has to be wrote down, I am 72 years old.

And this new technology is hard to keep up with, this is the first time it has ever happened. But I understand it happens often.

I don't have

I booked a flight and I made a mistake when selecting the return flight, OMG!!! cancelation fees, 2 billing cycles for refund.

Then they kept calling me every 2 hours to buy seats!!! I paid so much and 4 months in advance, they can't even have me and the kids sit together in a flight. Finally, when they called I asked them to stop calling my work and on the weeked, I already said I will not pay extra for seats, the so called "agent" or some sort of woman on the fun just hanged up on my face!!! I cannot believe this is real.

Any way last time for me using this place to buy flight tickets, never again. I will go with booking.com I hope this will teach cheapoair how hang up on their customers faces after spending thousands of dollars to buy flight ticket from them, so rude disrespectful, and inimaginable for flight website.

Cheapoair is the worst booking company ever. I've made a huge mistake when I bought tickets through this company with illegal charges on my credit card after I booked my flight.

They definitely try to squeeze out every cent from you. They were able to charge me travel insurance, a cancellation fee, a penalty fee from the airline, a change fee, and managed to forfeit any remaining credit from the original cancellation without notifying us this would happen. Basically, they were able to rack up hundreds in fees even though we purchased travel insurance. Ridiculous company.

I wish this company would just disappear from the market forever.

I'm going to post everywhere about this *** and corrupt business. Believe me, they're going to be 'famous' everywhere.