Taras Yml
map-marker Hua Hin, Prachuap Khiri Khan

Nobody home.

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There are many phone numbers on CheapOair and with 3 friends all calling,every call was either a wrong number or never connected. I booked CheapOair for a quick flight to Cambodia but I had a visa problem and had to cancel my flight.I could never get to a human and I will never book through them again and I tell you all, if you have a problem there is nothing but silence. They disappear.

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Pedro G Eta

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Verified Reviewer
| map-marker Waterbury, Connecticut

Request refund

CheapOair - Request refund

I am requesting a refund because my flight was cancel due to hurricane Milton now it been two weeks since I ask and nobody havent done nothing

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User's recommendation: You must have better communication

shauntee b Igw

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Verified Reviewer

CheapOair. Do NOT use. BEWARE

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If I could give them a -10, I would. Let me tell everyone what a rip-off Cheapo Air is.

My 90-year-old father made a mistake and booked the wrong dates and locations for a ticket for Christmas. I have now been online and on the phone with agents who are no help at all. You took advantage of an old man. His ticket should be $654, but you charged him $835.99 and now want an additional $165 to change it to where it should be.

This is wrong on every level. AA has the ticket for $654 for basic economy. I called the credit card company and found out Cheapo Air has double-billed the credit card. This is fraud!

For what you are charging, he could have flown first class. You should be ashamed of yourselves and be put out of business!

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Loss:
$1650
Cons:
  • Do not allow you to complain so its hard to dispute
  • Will double bill you or add additiaonl charges
  • Do not speak english well

Preferred solution: Full refund

User's recommendation: Do NOT use

2 comments
Guest

He would avoid all this by using a Travel Agent! Costs the same but you will get full service!

Guest
reply icon Replying to comment of Guest-2599406

Perhaps he should not have been booking online himself if his age had something to do with the wrong dates he booked. many of these air fares now do not allow changes or refunds once they are ticketed.

If you were able to cancel and rebook for the correct dates that is why the price difference it could have been more expensive for the date he actually wanted and you may still have the pending charge for the first ticket and the new ticket cost but it will usually get refunded back with in a few days. I've had this happen and it all worked out.

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shauntee b Igw

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Verified Reviewer
| map-marker Pine Bluff, Arkansas

Rip off company. BEWARE!!!

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BEWARE!!! If I could give them a -10 I would.

Do not use this site. Let me tell everyone what a rip off Cheapo Air is. My 90 year old father made a mistake and booked the wrong dates and locations for a ticket for Christmas. I have now been online and on the phone with agents who are no help at all.

I spend over 33 minutes on a call with an agent and asked for a supervisor. The agent said "Sure I get one for you" and after 25 minutes, I was still on hold. Yall took advantage of an old man. His ticket should be 654$ but yall charged him $835.99 and now want an additional $165 to change it to where it should be.

This is wrong on every level. AA has the ticket for 654 for basic economy. For what you are charging he could have flown first class. Now, I was able to contact the VISA company and found out Cheapo air has charged my dad for 2 tickets for a total of 1652.00.

The charges have been frozen and I will continue to fight this scam company. Yall should be ashamed of yourselves and be put out of business!

Go directly to the airline for tickets. Much better to work with directly

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User's recommendation: Do NOT use

Anonymous
map-marker Miami, Florida

Cancelled flight

Although expensive, they were very helpful in making us whole , getting us our money back,after the flight was canceled

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Atlantis Ark

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Verified Reviewer
| map-marker Tampa, Florida

Review ticket

Customer Service person Ray listened attentively and addressed my concerns. I was able to add protection to my trip in the case I need to change dates.

Ray was great!

He went over all the details of my upcoming flight to Japan, and he answered all of my questions. I feel much more at ease.

Keep up the good job.

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Roberto V Ajd

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Verified Reviewer
| map-marker Springfield, Oregon

The Inadequate customer service/support!

We(my significant other & myself had to cancel our flight. Due to a Medical Subdural Hematoma, fractured nose, & concussion my significant other suffered from a fall.

We purchased a cancellation policy paid the premium. Tried to get an invoice of flight cancellation and $0 refund document to satisfy the insurance company so we can get our refund back was a nightmare. On 8-14-2024 we requested for the invoice. Spoke to 13 plus customer service personnel put on hold for a total of over 12 hours, 5 disconnection and as of 9-23-2024 we still got no invoice that the insurance company (Trip Mate) is requesting for us to send them in order to process our claim.

Thats the only holdup. CheapOair has terrible customer service!!! I could hardly understand their accents. I am pissed off.

Its the worst experience of customer service Ive experience in my entire life.

We are in our 70s Im a retire 32 yr in Social Worker and my Significant Other retired 28 from an Insurance Company. Terrible service.

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User's recommendation: Don’t use CheapOair for any travel plans!!!!

1 comment
Guest

When I cancelled I got an email however there is no invoice they distribute for that only the email, check your in box that should be sufficient as long as you did cancel with Cheapoair directly.

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Melbourne, Florida

I’m double paying for car rental

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Contains 2 confidential files for company representatives

Booked a flight in July round trip with car rental Avis . My banked paid the whole amount to Cheapoair through my credit card but Avis took the car rental through my debit card I had to provide to put a deposit on the car rental.

This is not what I thought was going to happen. So if CheapOair should refund the car rental back to my bank , I would really appreciate that to happen.

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User's recommendation: Get better information about the details of how things get paid .

1 comment
Guest

Seems like Avis is in the wrong here they took your card for the deposit and charged you again for the rental...which seems weird because car companies don't accept debit cards for car rentals...you should be posting this complaint with avis.

Beck Ndn

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Verified Reviewer
| map-marker Port Louis, Port Louis

I bought a ticket from Madagascar to Mauritius for 2nd of November but I didn’t receive the tickets

I bought a ticket from Madagascar to Mauritius for 2nd of November. Already paid by card but no tickets information

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1 comment
Guest

Have you called the travel agency to see where the receipt is? this is a site where people come to *** it's not a customer service site,

Anonymous
map-marker Hartford, Connecticut

You charge me $500 today to change a flight date I didn’t pay that much for the ticket. This is totally retarded.

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I change my flight from November 1 to October 11. You charge me $500 to change the date so now my ticket is $1000 to go from Sarasota to Providence one way I go to Florida on a private jet for that this is totally retarded.

Unacceptable. Ill never use this company again

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User's recommendation: I will never recommend this company to anybody never and I’m going to go on every website I can to let them know what you did

1 comment
Guest

It is totally unacceptable you posting! it is rude and offensive. And why do you feel you shouldn't have to pay the current airfare for the new dates you changed it too?

Azhar Z

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Verified Reviewer
| map-marker Jacksonville, Florida

Seats

I heard a recorded message, a number to call was given which was not repeated and before I could find a pen message ended without repeating the number.

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1 comment
Guest

So you have to write a complaint about it...play the message again seriously...and people are starving in Africa.

Resolved
Collin F Wdq

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Verified Reviewer
| map-marker Spokane, Washington

Resolved: Change flight time

Updated by user Jun 24, 2024

Company fixed the issue and I have been provided with apology. We changed our flight for the return from Jacksonville back to Palm Springs from 4:33 PM to 7:45 AM on July 13 so we can get home sooner and get laundry done because we’re gonna be having a lot of dirty laundry when we go to Jacksonville from July 4 through the 13th

Original review Jun 09, 2024
Hi there, I need to see if we can change the flight to instead of 4:33 PM from Jacksonville to Palm Springs connecting through Dallas to 7:45 AM from Jacksonville connecting through Dallas arriving in Palm Springs at 11:45 AM because the 4:33 PM is not gonna work for us because the Hyatt Regency Jacksonville Riverfront that we were team, they want us checked out of our hotel by 11 AM And then once we checked out then we got to wait 5 1/2 hours for our flight and they dont like us waiting around for that long so were wondering if we can change it to 7:45 AM flying back with American Airlines from Jacksonville to Palm Springs, California We just booked it with you guys yesterday and I came to realize last night at 4:33 PM is not gonna work so we need to see if we can change it to 7:45 AM to make it be a little bit more reasonable.
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User's recommendation: Just to let you know if you find a flight that does not work for you let us know via the website that way we can look at what we can do to change it for you

Cecilia R Cyt
map-marker Fort Lee, New Jersey

Customer service incompetent

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CheapOair - Customer service incompetent

First time to booked with them I thought I found a gem, they give me a best rate for multi city in Asia tour. but when I got issue about my flight they didnt help me the customer service didnt even bother to do something or atleast spend time over the phone to assist me.

Thank god the Asiana Airlines staff in JFK are very helpful and accommodating they are the one who help me find the solution.

I even let the ground steward talk to customer service of cheapoair but same thing the customer service is rude and just hang up and just say im sorry I cant help. NEVER EVER USE THIS WEBSITE CHEAPOAIR

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User's recommendation: Avoid Cheapoair

Travel Agencies Expert Talks

Travel Tips: Airbnb VS Traditional Renting

Travel Tips: Airbnb VS Traditional Renting

Oct 30, 2020

Is it safe to rent from local vacation rental owners? What are the pros and cons of Airbnb and VRBO? In this video, Mary Branum, a vacation rentals expert, and experienced homeowner, shares her insights as to how vacation rental owners can maintain good clientele, how consumers should plan a vacation, and how to protect yourself.

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Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

Lori S Pqc

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Verified Reviewer

Personal experience

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I would have submitted a zero reading but I was not sure if that would have registered anything, so the one star is a gift.

This is the worst customer service experience I have ever had in my entire life. I strongly recommend avoiding EVER booking with this company and recommend spending whatever additional fees may be involved to avoid a terrible experience.

I booked a flight in November for a trip to Florida in April.

Days before the trip I received an email to select a seat on my Airline only to notice that the departure time had been pushed back over 9 hours and my arrival time in Florida was now after 1:30 in the morning (I was never notified of this even when adding car renal a week prior). Plans made to meet with people, check in to accommodations, Car Rental now useless as car rentals are not available for pickup after midnight, what a disaster!

I called CheapOair for assistance and got absolutely no help. They did not even know that the flight had been delayed. Because I had booked my car through CheapOair I was not able to alter the car rental for someone else to pick up.

Now my daughter will be waiting in the Airport for about 10 hours, I will arrive in the middle of the night with no ability to pick up a car that is already paid for and CheapOair has absolutely no assistance whatsoever to offer me. Good thing I didn't have plans to attend a wedding, funeral, court date or other important event as I would have been even more screwed.

Save yourself the stress, drama and disappointment and book elsewhere!!

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Cons:
  • See previous comments

Preferred solution: Anything to make this better- flight, refund, apology. Nothing offered yet

User's recommendation: Disappointment! Do not use CheapOair!!!

Akoete D

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Extension of vacation

Contains 1 confidential file for company representatives

I want to extend my vacation to July 18

My original departure is Jun 18

So please get back to me as soon as possible

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Pros:
  • Good service

Preferred solution: Extension to 18 July 2024 My original departure date is 18 jun2024

John S Xju

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Verified Reviewer

Policy is just for name sake.

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After booking the flight, i have to change the schedule due to untoward incident, Earlier when i asked about their policy they said it will 151 dollars per ticket and if there is any difference of fare when you travel, but now when i am trying to ask for the same, they 151 dollars + fare difference (In actually terms there is no fare difference on the cheapoair site website only) but they say that is only for new booking for old booking whatever price we have in our inventory I.e. is nothing but whatever the price we quote.

This is disappointing if they don't want to do like that, they should change their policy, not sure why the claim if they can't fulfill. Pathetic experience.

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Loss:
$400

Preferred solution: Would like to do them as stated in the policy, not to give lame reasons.

About

Related Companies

Fareportal, OneTravel, Cheapoair Canada, Cheapoair UK, Travelong

Summary

Cheapoair.com is a website that consolidates airfares, hotels and vacation package information from numerous sources. The company is located in New York, New York. Cheapoair is a trade name of the Fareportal Inc. Cheapoair offers a huge selection of cheap plane tickets, airline tickets and cheapest airfares. Site offers an easy way of vacation planning and booking the tickets online. Cheapoair provides business class fares, first class fares, a number of different top deals, weekend getaways, seasonal travel tickets, tickets for international flights, for Europe flights, Caribbean flights, Mexico flights, domestic flights, Canada flights, and so much more. In addition, Cheapoair offers different travel resources, travel tips, it provides airline codes, news, travel glossary and many other things available on Cheapoair.com.

CheapOair reviews and complaints

CheapOair is ranked 208 out of 1759 in Travel Agencies category

Area Served

Asia, USA, Worldwide, Canada, Europe, Australia, Other

Payment Methods

VISADiscoverMasterCardPayPalAmerican Express

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