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You owe us over $9000

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You listed our trip as "refunded" Neither you nor Austrian Air could get us our tickets. Our departure date was June 12th. After numerous calls, we had to purchase tickets with Delta on June 6th,

User's recommendation: NEVER USE CHEAPOAIR - THEY ARE A FRAUD.

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ID
#2679500 Review #2679500 is a subjective opinion of poster.
Loss
$9000
Preferred solution
Full refund
Most helpful review

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CheapOair - Not refunding airfares
CheapoAir is not answering their phones, and after sitting on live chat with them on hold, they disconnect you. They refuse to refund my airfare (and everyone elses from what I can see) from NJ to Rome in late June that we booked last August. My flights are on United...
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20 comments
#1924900

CheapoAir came through for me after almost five months !! I spoke to their VP of Customer Service, Rubin, on his personal cell phone and he calmly took care of it.

Not sure if my complaint to BBB or DOT did the trick, but I got a artist refund and 6 round trip domestic airline tickets on United, which is what we fly exclusively. Be patient and be tenacious and they will get to your claim eventually.

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ID
#1848783 Review #1848783 is a subjective opinion of poster.
Loss
$1400
Preferred solution
Full refund

My wifes sister couldn't board flight klm 566

She was at the airport .They had checked in online.Immigration in Nairobi would let her through .So they put a no show.But that was not the case and when we were rebooting we were not treated well and we had to book a new ticket and wouldn't get a refund or credit.Wr had insurance too.I would like to get a credit or my refund.
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1 comment
#2042405

Sounds like she didn't have the right paper work to travel into Canada, that's on her not the travel agency or the airline.

ID
#2733995 Review #2733995 is a subjective opinion of poster.
Location
Calgary, Alberta
Hello! I booked my ticket, confirmation N 7146****, in April. In one month I got message from Cheapoair that my flight time is changed and In 24 hours I had to take decision to cancel my flight or accept. I couldn't accept because I would be late for my international...
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ID
#2731501 Review #2731501 is a subjective opinion of poster.
Location
Farmington, Missouri

Bad service

Till now I didnt get any response and dont know the status of my inquiry. Saying the truth I dont expect from this company any reply. They ignored me when I tried to connect with them to change the date of my flight and was on hold 3 hours !!!! for nothing. I am sure they will ignore me with my inquiry as well.

User's recommendation: I don’t recommend this company. If you need to book flights so go to website of the company and book your flights , it will be more cheaper and if something will change the company will solve your problem without any obstacles. I don’t trust CheapO air anymore, really it is not cheap.

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ID
#2731497 Review #2731497 is a subjective opinion of poster.
Location
Farmington, Missouri

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New Reviewer

Flight changes

They call me with just a ring and as of course I don't pick up because it has rang only once they send me an email to Call them, the number doesn't work. I am in Europe and I have to call a number in New yourk and it costs me a lot each time. They could send me an email with the information they want to give me or call me well, with more than one ring!
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ID
#2731138 Review #2731138 is a subjective opinion of poster.
Preferred solution
Be informed about changes in my schedule, by phone or email, not a call of one ring!
New Reviewer

Pague 180 45 por 4 persona diq para canbiar el buelo sin cargo y nada me cojieron el dinero y me tan cobrando mucho mas dinero

Hola estado tratando de comunicarme con ustesY No eh podido aber si puedo canbiar mi buelo mi chico lune en la nochePague 180 45 por 4 persona diq para canbiar el buelo sin cargo y nada me cojieron el dinero y me tan cobrando mucho mas dinero
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ID
#2728965 Review #2728965 is a subjective opinion of poster.
Loss
$180
Preferred solution
Quiero canbiar mi buelo y no tener cargo y poner otro apellido q me falta

Flight canceled. No help

Flight canceled- Keep calling - No help - No support. I NEVER book through these people in the future
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ID
#2727803 Review #2727803 is a subjective opinion of poster.
Location
Calgary, Alberta

Haven't received refund from a month ago

I was told I would get my refund and they sent me an email confirming this. Its been a month and I can't get a hold of any human beings to talk to.

User's recommendation: Don't use this company.

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ID
#2727158 Review #2727158 is a subjective opinion of poster.
Location
Framingham, Massachusetts
New Reviewer

Can’t make it

I cant bec I got get tested. Nnnn ???? Nhhhhhhhhhhhh hhvhhhhhhhhhvvvvvvggbbbbbbbbbbnnnnnnnnnnnnnnnnjhhhgghhvgfgggggggghhh
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ID
#2725418 Review #2725418 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Pros
  • Reasonable price they lure you into their snatchcave
Cons
  • Can

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Constantly have poblems making new reservations, money back for 3 people $130.00 each.

Trying to make reservations using credit from last year 3 people $130.00 each- they add all these extra charges do not honor cheaper price on internet. I have tried 5 times, GIVE US OUR MONEY BACK, I M REPORTING YOU TO BBB. The original flight was 5/20 DPD and 5/24 arriving in DFW
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ID
#2724751 Review #2724751 is a subjective opinion of poster.
Pros
  • Long time customer
  • Right now
Cons
  • Having problems getting refunds
Loss
$390
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Constantly have poblems making new reservations, money back for 3 people $130.00 each.

Trying to make reservations using credit from last year 3 people $130.00 each- they add all these extra charges do not honor cheaper price on internet. I have tried 5 times, GIVE US OUR MONEY BACK, I AM REPORTING YOU TO BBB. The original flight was 5/20 DPD and 5/24 arriving in DFW

User's recommendation: Help.

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ID
#2724750 Review #2724750 is a subjective opinion of poster.
Location
Dallas, Texas
New Reviewer

Baggage Fee

In the process to purchase the tickets, there was not any notification about additional bag charge. At the end whatever I save on my ticket I paid for my checked bag. When I called you guys, no body was able to resolve this issue. They just keep telling me to pay the additional charge.
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ID
#2723580 Review #2723580 is a subjective opinion of poster.
Loss
$130
Preferred solution
Price reduction
New Reviewer

Refund for plane ticket

After 2 billing cycles, I have not received my full refund. You still owe me for my plane ticket. My paper you sent said that it is in process of 347.40 for plane ticket and 40.00 for exchange and charge fee.
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1 comment
#2040335

CheapOair Customer care no 62993:84011 // Available on 24hrs if you have any further queries related your booking call now CheapOair Customer care no 62993:84011 // Available on 24hrs if you have any further queries related your booking call now

ID
#2720726 Review #2720726 is a subjective opinion of poster.
Loss
$380
Preferred solution
Full refund

Query about the rescheduled flights fees

if i want to book a ticket with etihad and american airlines so if my personal emergency i want to rescheduled my ticket so is the reacheduled fees u charged from customers. during this pandemic.
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ID
#2716786 Review #2716786 is a subjective opinion of poster.
Location
Mohali, Punjab Province

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

954534****

I was charged 2x for my baggage on my flight going to Jamaica and they changed me coming back on frontier airlines that was book with you all thu cheapoair need refund back
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ID
#2704079 Review #2704079 is a subjective opinion of poster.
Pros
  • Csn book cheap faulty refunf procedd
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
CheapOair - Horrible Customer Service /Unfair Charges/Unfair Refund Policy
I am so upset with the unprofessional treatment from CheapoAIR. I lost a total of $2198.20 in Post Booking Charges and ESA Fee. In May 2020 I initially book 6 tickets for a family Christmas trip to Hawaii. I had to rebook as Kauai was closed down (due to Covid)to...
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ID
#2701987 Review #2701987 is a subjective opinion of poster.
Loss
$219820
Preferred solution
Full refund

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