Hanoi, Ha Noi
2 comments
Featured on Facebook Not resolved

Booked a hotel room with One Travel and Cheapoair in Hanoi for three nights.The room I booked was at Blue Lotus for a delux room with a balcony.

What I was given was a windowless room at the hotel across the street. When I went to customer support I selected web chat. There I was told I had to call for assistance. I am in a foreign country and my cell phone does not work here.

When I asked for a supervisor I was told to call the number and ask for a supervisor. I sent an email.

Have still not recieved a response.Can you say pissed?

Review about: Cheapoair Hotel Booking.

Review #751505 is a subjective opinion of a user.

1.5
Customer service
Exchange, Refund and Cancellation Policy
Staff
Website
Discounts and Special Offers
Price Affordability
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Cheapoair?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
cheapoair
New York, New York, United States #1079472
Customer was given a discount of the first night by the manager of the hotel, and upgraded to a balcony suite, actually nicer room than what he booked. We have no control over the room the hotel clerk gave him, so not sure why they came back at us upset with something we did or didn't do. But we did call the hotel and is resolved.
Anonymous
#1079354
Splendid! We can be certain you'll waste the remainder of your trip on a series of consecutive 7 hour phone "conversations" (i.e. you whining, crying, screaming at customer service reps who had no role in your situation, and will be unable to give you all that you demand). You'll emerge from your trip angry, exhausted, and ready to spend the next month on any site that will let you post about it. Yes.

You May Also Like

"So i book my girlfriend on a simple flight from Dayton Ohio to Seattle. She has never flown so she is already terrified of flying. This A-hole company tells me..." Read more
"i recently booked flight to Saskatoon to chennai with the amount of $1647, but due to my PGWP rejected the next day i had to cancel my trip. i had..." Read more
"As far as a family resort goes, this place will not disappoint!! We had come here 2 yrs ago and had a wonderful time. We were so happy with the..." Read more
"I was making my travel reservations on Cheapoair for my trip to Boston- Athens, Athens-Santorini and Santorini-Athens and Athens-Bos. As I had to make separate reservations Bos-Athens-Bos, Athens-Santorini-Athens for the..." Read more
"Ryan homes is terrible in every way imaginable!! We have violations where they some hiw got passed by the inspectors. One of the inspections was approved by the mom of..." Read more
"I typed into google to buy tickets to see brisbane bronocos. The first website to show up was Viagogo. The website states..Concert & Sports Tickets at viagogo. Firstly it does..." Read more
"this photo is taken by ladder yesterday/tonight (24-3-2017) on timebucks right now. I'd really wanna ask you guys, how to earn 37.835 in timebucks, when timebucks does not count in..." Read more
"When I bought this service Over a year and a half ago i was told that ibwould have download speeds up to 25 MBPS, and that the minimum would be..." Read more