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CheapoAir is not answering their phones, and after sitting on live chat with them on hold, they disconnect you. They refuse to refund my airfare (and everyone elses from what I can see) from NJ to Rome in late June that we booked last August.
My flights are on United and SwissAir, which are being professional about refunding money spent on airline tickets or giving flight credits.
But the airlines (who pick up their phones) said the refund has to come from CheapoAir. The entire company is a scam and I will never use them again.
User's recommendation: Stay far away from ever using CheapoAir EVER.
Monetary Loss: $1400.
Preferred solution: Full refund.