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I am a retired barrister and a legal consultant in the UK, France and the United States. I tell you this only because I shall be issuing a 7-day letter in the UK in the County Court, and proceedings through my attorneys in the US (Axinn et al.
LLP) if I do not receive a satisfactory response before Monday, 11 May, 2020. I have been doing this long enough, and I have been treated badly enough, to consider the matter worth the attention of a Judge. I shall also, of course, be making my views known through my PR agency (Barques) in Birmingham, UK, who provide social media for one of my companies. In short: I want a full refund, and confirmation for when this will be received.
I will not delay beyond Monday, when I shall be sending 7-day letters to your registered company addresses.
I shall seek the recovery of all of my costs, in the usual way. Yours, Matthew Boyden
Monetary Loss: $3000.
Preferred solution: Full refund.