Not resolved
1 comment

I was making my travel reservations on Cheapoair for my trip to Boston- Athens, Athens-Santorini and Santorini-Athens and Athens-Bos. As I had to make separate reservations Bos-Athens-Bos, Athens-Santorini-Athens for the best prices, I had my 2 windows open while making it ...

when submitted... My Bos-Athens-Bos was booked (booking number xxxxxx) , while Athens-Santorini-Athens did not work for the times I chose... I was looking for alternative flights and in hurry I made an error and booked Santorini-Athens-Stanorini (booking number YYYYY)...And when I received the email... I immediately called cheapoair ..

and they said I cannot do anything and asked me to call RyanAir... which I did.. but the offices were closed... and I tried the website and it did not allow me to change to dates that worked with my 1st itinerary.

When I called Cheapoair support they said, even the airline cannot do anything ... (THIS WAS WRONG) but in any case upon the suggestion by the agent, I proceeded to make another reservation that worked with the 1st itinerary (booking number ZZZZZ) i was planning the trip with another family so I had no choice. . NOW I am stranded with a booking (YYYYY) that I am unable to use and am risking $590.53..

I looked at Ryanair website and it clearly say ... "Flight dates and times are changeable (subject to seat availability), such changes can be made up to 4 hours prior to the scheduled flight departure time either online (unless you have already checked in online*)" This information was also conveyed by another CheapOair representative that called me later in the day and connected to customer support, which reiterated that nothing can be done.

I really need cheapOair to help me and make it right. The fact that I could make the changes to Ryanair and pay a change fee instead of buying a whole new booking that costed by over $1000 is making me sick

Product or Service Mentioned: Cheapoair Flight Booking.

Reason of review: Return, Exchange or Cancellation Policy.

Company wrote 0 public responses to the review from Jan 15, 2017.
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Los Angeles, California, United States #1271621

That's the airlines fare rules for buying their tickets, Cheapoair tickets are probably at a discounted rate and have a more restrictive fare policy. So you cannot go by what you are reading on the airline site.

You May Also Like