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We have booked five flights with CheapOair through Southeast Asia that have been cancelled due to COVID-19. CheapOair will not allow us to speak to a representative as we have made several attempts to do so regarding getting a refund.

Instead we have been forced to use an online cancellation form that offers 3 options, none of them are good. One is to take a future flight within 180 days which is impossible given our schedule and improbable as these countries still may not be open to visitors by that time. Second, is to change our flight for another one within 180 days which doesn't work for the above-mentioned reasons and third, to cancel if the airline permits it (and they always say it doesn't) so we must take option #1. In all options they charge a $70 per person "post ticketing fee" in addition to their original fee which in many cases adds up to the entire cost of the flight as many are short ones.

In other words, there is no refund or reasonable future credit offer which will cost us in excess of $1600!

What really makes this infuriating is that they will not answer phone calls or emails! You literally cannot communicate with this company unless you want to buy some more travel online.

User's recommendation: Do NOT under any circumstances use this company for travel!!!

Product or Service Mentioned: Cheapoair Flight Booking.

Monetary Loss: $1628.

Preferred solution: Full refund.

CheapOair Pros: Deceptive business practice, Reasonable price they lure you into their snatchcave.

CheapOair Cons: Ripping people off with misleading information, Time consuming.

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#1862378

What are the terms and conditions you agreed to (checked the box for) when you booked your flight? I'm sure it's in there somewhere that if a flight is cancelled by circumstances beyond the company's control that your options would be as limited as they are now.

When you're dealing with something as costly as air travel you really have to actually READ all of the terms and conditions prior to checking off the box that indicates that you did. Assuming I am correct about the above, you should probably go ahead and take the second option. Re-booking your flight within 180 days. I think that means that you literally only have to book it.

Not actually travel within 180 days.

It's pretty unlikely that a company called Cheapoair is going to have the staff and resources to deal with any complaints on a personal level. If Google doesn't provide a customer service phone number for them, none exists.

#1862704
@PissedConsumer1862378

According to both U.S. federal law and international law, airlines are required to provide a full refund when they cancel a flight.

Most airlines have been in compliance for COVID-19 cancellations and have provided a full refund while some are still trying to offer a future flight credit. We know for a fact that some of the airlines that we have booked through CheapOair do indeed offer a full cancellation refund. However, CheapOair will not acknowledge this and only offers the future credit in an effort to essentially keep the money for themselves. You are mistaken about having to actually fly within the 180 days period.

That is the policy, not that you have that amount of time to book another flight. Moreover, if you choose that option, they tell you that a representative will call you within 2 days to book another flight. We tried it once hoping to talk with an actual person but no one has called. We know that we made a mistake in using the services of this company.

That doesn't mean that their practices are acceptable and that we shouldn't try to fight to get our money back and make other travelers aware of what a bad company this is and to avoid it. We have filed a compliant with the U.S. Dept. of Transportation who agrees with us and is trying to put pressure on CheapOair to comply with the law.

The problem is that the company is based in India outside of U.S. jurisdiction.

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