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We have booked five flights with CheapOair through Southeast Asia that have been cancelled due to COVID-19. CheapOair will not allow us to speak to a representative as we have made several attempts to do so regarding getting a refund.
Instead we have been forced to use an online cancellation form that offers 3 options, none of them are good. One is to take a future flight within 180 days which is impossible given our schedule and improbable as these countries still may not be open to visitors by that time. Second, is to change our flight for another one within 180 days which doesn't work for the above-mentioned reasons and third, to cancel if the airline permits it (and they always say it doesn't) so we must take option #1. In all options they charge a $70 per person "post ticketing fee" in addition to their original fee which in many cases adds up to the entire cost of the flight as many are short ones.
In other words, there is no refund or reasonable future credit offer which will cost us in excess of $1600!
What really makes this infuriating is that they will not answer phone calls or emails! You literally cannot communicate with this company unless you want to buy some more travel online.
User's recommendation: Do NOT under any circumstances use this company for travel!!!
Product or Service Mentioned: Cheapoair Flight Booking.
Monetary Loss: $1628.
Preferred solution: Full refund.
CheapOair Pros: Deceptive business practice, Reasonable price they lure you into their snatchcave.
CheapOair Cons: Ripping people off with misleading information, Time consuming.