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1.3

I was charged for Travel Assist Classic and Seat select. The Travel Assist Classic promises the following benefit :

•VisaCenter.com (a CIBT company) is the most experienced and well established Visa and Passport company in the world

•You are offered the option of regular as well as emergency document processing, as well as document deliveries to some major airports.

•VisaCenter.com service fees will apply along with the Consular/Embassy fees or Passport issuance fees.

However, when I had a problem with my passport and called CheapOAir for help, the above service was not mentioned nor did the company try to help.

The pointing of fingers commenced.

I was not able to board the plane due to a difference in name and now I am being denied a refund by CheapOAir.

I have called JetBlue to ask why they have categorized my ticket as a no show since that is the reason CheapOAir has given for not refunding me. JetBlue has said there is no such reason.

The ticket is refundable and/or is open to travel for another date.

I also paid and chose the seat but he still got stuck sitting in the middle seat. No one pays for a middle seat.

I am asking for a refund of my ticket $575 + tax fees as well as the so called Travel Assistant Classic for $34.00 and Paid Seats for both, my husband and mine for a total of $59.00.

Reason of review: Bad quality.

Monetary Loss: $786.

Preferred solution: Full refund.

CheapOair Pros: One female customer service agent was kind and helpful.

CheapOair Cons: Unhelpful phone center, Misrepresent prices and are dishonest in information, Cancellation and change policy of booking withing 24 hour, Very bad customer service, Claiming they would call back and never doing so.

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