--Bought tickets December 28, paid, confirmed --Jan 28 received notice that the 1-hour layover has changed to 6 hours, and would I like to keep reservation (Mandatory). So I accepted the Mandatory change.
--Received email stating "we don't know if we can buy enough airplanes in time to meet schedule," and asking if I wanted to cancel. I said, yes, cancel. --March 28 Received email guaranteeing refund and acceptance of cancellation. --April 18 I make new reservations - stupidly with Cheapoair again.
paid, confirmed. --April 28 Cheapo air informs me that the original flight has been (behind my back) reinstated with a new airline. SO- Refund Cancelled. Now I'm stuck with two tickets, fully paid.
I only want one seat.
The popularity of Cheapoair on this board suggests a class action suit against these thieves. They evade responsibility behind layer upon layer of abusive corporate bureaucracy.
Product or Service Mentioned: Cheapoair Flight Booking.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $320.
Preferred solution: Full refund.
I liked: Easy booking, Ease of use of website.
I didn't like: Not meeting their free cancellation policy, Inability to respond, Scam.