I had several awful encounters with this company when booking my honeymoon. After booking and confirming all of our flights through CheapOair, the airline made a major change in one of our flights.
It took far too long to get an agent on the phone to fix it. They finally agreed to book one of my 4 flights on a different airline. I checked my itinerary a few weeks before leaving and despite being assured I was all set, CheapOair had never actually confirmed my booking with the separate airline. It took hours upon hours of being on hold and talking to several agents to get it fixed.
I was only offered pennies as compensation for their mistake. Assuming the original flights I had booked were all set, off on our vacation we went. It turns out CheapOair had never actually confirmed ANY of our flights. At no point were we able to check in to any flight online and were forced to wait in long lines at every single airport due to their mistake.
On top of it, when I complained via social media I received an email asking when a good time to call me to "reach a conclusion" was; when I replied to that email I received an auto-message telling me that was a non monitored inbox (not sure why they would tell me to respond to an invalid email other than just not caring about complaints or customers.) I then forwarded my response and the original email FROM THEM to their main email address. I received a rude response basically stating that they had already fixed the problem so why would I need to talk to them again. This is after they asked me when a good time to talk was! And, the problem wasn't even fixed!
I was still not able to access or confirm any of my flight details online. It's very scary when you are traveling for 2 weeks and don't know if you will be able to get on any of your flights.
This is hands down the worst experience I have ever had. Absolutely DO NOT USE CHEAPOAIR unless you want to add stress, hassle and rude customer service to your vacations!
Product or Service Mentioned: Cheapoair Flight Booking.
Reason of review: Poor customer service.
Monetary Loss: $1700.
Preferred solution: Price reduction.