I purchased travel insurance from Cheapoair and the insurance provider is Travelex. Both of these companies are operating a scam!
The insurance does not cover delays - if you missed your connecting flight, etc and have to stay overnight, Travelex DOES NOT cover any hotel expenses, etc. We missed our flight from San Juan because Vieques Air Lines delayed our flight in Vieques due to storm in San Juan. Travelex asked me if I had purchased new airline tickets, but when I explained to Travelex that no I did not and informed them that we had to stay overnight so we need our hotel, food, and ground transportation expenses covered. TRAVELEX SAID THEY DO NOT COVER THESE EXPENSES!
This is a warning to all consumers! Travelex even implied that this insurance is being sold by Cheapoair and Travelex does not have anything to do with Cheapoair!
Now, what Travelex is saying is that they are allowing Cheapoair to collect money from consumers for travel insurance that they provide, but the insurance coverage that does not work, and this is fine with them as long as they collect their money from Cheapoair! Sounds legal and a SCAM!
Monetary Loss: $380.