If you think buying online with Cheap O Air is saving money its not true. Skip Down to my last sentence if you do not have time to read this!!!
I booked a flight for $2331 paid in full. I needed to cancel the flight and I was asked how much I was willing to pay to cancel my flight by a NON English speaking Representative! This is a awful & awkward question!!! I agreed to pay $150 to cancel which is fine (After just not wanting to deal with Cheap O Air any longer) After paying the fee of $150 ($50 per-person with 3 people) I later was charged a booking fee of $65 with out consent.
Its not about the money but ethics & business practice. After the 2 hours in phone calls (Wasted time) there is never any supervisor to help!! The person who answers your call is the only person who can help you & they can never do anything to solve a problem only telling to to call back later when a supervisor is available yeah RIGHT!! Time is more valuable than money to me I would rather pay the additional charge usually $30 - $100 more.
Booking through Google by typing in Flights is usually around the same price directly with the airline carrier. Use this link https://www.google.com/flights/ If you do not care about the time Cheap O Air maybe for you the trash times of bookings available are usually the ones Cheap O Air has available when no one wants to book a flight. For a quality time frame you may pay a few dollars extra on google! The Customer service here is a joke I feel like I am in in the Philippines NOT COOL.......
I would recommend looking into booking directly with the airline or going on https://www.google.com/flights/ To Find the a better flight for $20 more.. After you book your fight you will not be given a receipt only the itinerary. Your booking on Cheap O Air's website even if you are logged in will not be available.with no upcoming flights its like my booking never existed unless I call to confirm! You will not no how much the flight was at the time of booking if you would like to look back to ensure Cheap O Air is actually cheap (It IS NOT) This place is a total Switch & Bait Scam Avoid unless you have money to waste & Time to Burn GO TO GOOGLE instead...
CHEAP O AIR maybe better utilized for a single person or collage student but not for family's with Children. Here is an email of a Unauthorized Charge Buyer Beware------ Dear Cardholder, When your tickets were issued we were unable to collect the entire amount of the fare you were quoted. This email is to inform you that we have been able to successfully charge your card for the outstanding balance of $65. Please note this charge is part of your original quoted fare and booking receipt and is not an additional amount.
We have charged your credit card for one of the following reasons: A) You credit card may have declined for a portion of your fare for including taxes, fees, shipping fees or insurance fees, B) There may have been a communication error with the credit card merchant when attempting to charge.
If you have any questions, please call our Billing Department at 1-845-664-6186, or email us at Billing@CheapOair.com. Thank you, CheapOair.com
Reason of review: Poor customer service.
Monetary Loss: $225.
Preferred solution: 3 Hours of Wasted time .
I liked: Deceptive business practice, Unauthorized charges, Less than fair at problem solving.
I didn't like: I will not use this service again, Unacceptable, Cheated me, No customer loyalty.