It would take me paragraphs to explain my horrible experience with Cheapoair, but take it from me - always go direct to the airline sight. In a nutshell: First of all, their fares aren't cheap.
They will change your flight to the degree where you do not recognize the itinerary. From that point on, you are screwed with getting the itinerary you originally booked back, or anything that resembles what you want. Have fun working with the representatives, who initially blow you off when you first call (after waiting forever) for help. Representatives - hard to understand their English If they can't get you the flight you want (after they changed your original itinerary), good luck with getting your money back, cause you won't.
They will direct you back to the carrier. All I could get refunded was the extra I paid for premium economy, and that I had to fight tooth and nail for.
If Cheapo air responds to this comment with their lame "so sorry we couldn't help you - blah, blah" so they can sound professional and caring - don't buy it. This ended up being $800+ I will never see again Hard lesson learned!
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $800.
Preferred solution: Full refund.