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I bought tickets to Thailand through a travel agency called CheapOair for June 2020. Due to the pandemic, my flight was canceled and the agency gave me a credit to use in the future with Hong Kong Airlines.
My mother passed away in Thailand on October 19, 2020.
I already missed the funeral and I am trying desperately to get to Thailand in time for her memorial day in January.
Cheapoair told me, Hong Kong Airlines has no flights to Thailand right now and the credit expires at the end of the year. I have called them more than 5 times. they keep transfer me to another person over and over. Look like they kept the money for themself, they not even contact HK airlines for customer.
Never ever use this company again. Cheapoair and onetravel is the same company.
Need the refund
User's recommendation: Be aware of Cheapoair n onetarvel.
Product or Service Mentioned: Cheapoair Flight Booking.
Monetary Loss: $2600.
Preferred solution: Full refund.
CheapOair Pros: One of many sites that offer affordable air travel.
CheapOair Cons: Scam.