I booked a flight for $506.11. I unfortunately had to cancel, because the work trip was no longer happening.
I called to cancel and they mentioned there would be a $100 cancellation fee and that I would receive a credit for $454.40 to use until 9/25/2017.
That would be fine, however below is the what is mentioned in their email:
"When you use the credit, there will be an airline penalty of $200.00 per person, plus any applicable fare difference. This credit is non-transferable and non-refundable , and may only be used by the person(s) named on the original ticket, regardless of the name on the credit card that purchased the ticket(s)."
So I really do not get a credit besides ($54.40) and with the cancellation fee my $506.11 trip ended up costing $606.11!
I am not sure how cheapoair can get away with this, but I would like a fair solution instead of owing more money.