Before purchasing a ticket from Turkish Airlines through Chep O' Air travel agency, I was waiting for US Citizenship and Immigration Service (USCIS) for a date for my Citizenship interview. Since I did not have the exact date for interview, I requested an open date for my return flight from Mumbai to San Francisco.
The travel agency told me that Turkish Airlines does not offer open return ticket and I must have a return date. However, if I need to change the return date for US Citizenship interview, they promised that there will not be any extra charge. Based on this, I purchased a round trip ticket.
However, before traveling, I received a letter from UCICS with an interview date of August 29, 2017. Unfortunately, Turkish Airlines charged me $490.00 extra to change the date and I had to spend additional money from my pocket in Istanbul.
Review about: Turkish Airlines Flight Booking.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $992.
Preferred solution: Full refund.
I didn't like: High price for change in date even on us government business.