Be careful booking ticket from Cheapoair

442 of 985 Cheapoair reviews

I booked two flight tickets from Cheapoair, later I found I can use mileage to buy the tickets from the same airline, so I called to cancel my reservation in three days, I only got partial airfare I paid back, plus $300 cancelling fee, total more than $500 loss.

I booked two flight tickets from Cheapoair, later I found I can use mileage to buy the tickets from the same airline, so I called to cancel my reservation in three days, I only got partial airfare I paid back, plus $300 cancelling fee, total more than $500 loss.

When I booked tickets, there was "free cancellation" on the page, it is not real "free cancellation".

This review is a subjective opinion of a user.
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More Review Details

Monetary loss:
$525
Product or service
Cancellation Fees
Review category
Travel Agencies
review #446090 by
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Helpful? 3 Yes 3 0 No 0
Had the same issue 0 Yes 0
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Anonymous

Jan 20 #1273654

i recently booked flight to Saskatoon to chennai with the amount of $1647, but due to my PGWP rejected the next day i had to cancel my trip. i had to pay $250 for cancellation fee extra and received certain amount. I lost $555. As a student this a tough situation now i have very limited fund +can't work till i receive my permit which might take another 2 months. is there any suggestions on reducing the cancellation or refunding fee?

0 0 Reply
Anonymous

Jan 11 #1269424 Birmingham, England, United Kingdom

I booked a flight to China through your website. Decided the dates I had originally never fitted in my plans. I asked your administration how much it would cost to alter the return. £500 was the answer on a ticket that initially cost me £400. Therefore I had no other choice to cancel the flight and, book another flight at another £400. I asked for a refund of the first ticket and, got back just £1.00 with out reason or, breakdown as too what happened to the rest of my hard earned money. Ticket i/d 5249939. Maybe you could help with this one or, explain where my money went. Don't forget CheapOair had almost 3 months to sell on that ticket. It was a last minute cancellation.

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David Kowal

Jan 11 #1269414 Birmingham, England, United Kingdom

I booked a ticket through this CheapOair , only to change the return date a few weeks later. I paid £400 for the ticket and, they wanted over £500 so I could the return date. Therefore I cancelled and, guess what? A refund of £1.00. What a rip off! No reason as to why the refund was so little, or any explanation. Last time I have any dealings with them.

0 0 Reply
Anonymous

Sep 07, 2016 #1209357 New York, New York, United States

I am already in a areally poor condition financially. I am visitng India to take care of my father who is ill becuase of a brain storke and now, when I want to cancel one of my tickets, CheapOAir want's to charge a hefty fees $150. Could you please help me here and reduce the fee.

0 0 Reply
El Tony

Jun 18, 2016 #1174878

cancel a reservation here is more difficult to see the president of US.the costumer service in English is bad.they send you from representative to representative ( in my case 4 time more than 30 minutes between representative).They have to solve this problem.or they will lose customers.Good luck. God Bless.

0 0 Reply
Anonymous

Sep 18, 2013 #718751

Received $150 refund back. Appreciate that.
Part of the change was taken away by airline, not CheapOair.

1 0 Reply
cheapoair

Sep 18, 2013 #718511

A refund of $150.00 was processed back to the customer.

CheapOair.com

1 1 Reply
CheapOair

Sep 16, 2013 #717529 New York, New York, United States

Our customers concerns are important to us, therefore we have refunded $150.00 back to the traveler.

CheapOair.com
Customer Support

1 1 Reply
cheapoair

Sep 11, 2013 #715156

Dear Customer, free cancellation if you click on the link says within 24 hours not 3 days later. Once you miss the 24 hr grace period all rules and penalties are applicable. I would be glad to review the charges and see if anything can be done. Email the booking number to.

sm@cheapoair.com
place blog in the subject line

1 5 Reply
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