2.3K views 10 comments

I booked two flight tickets from Cheapoair, later I found I can use mileage to buy the tickets from the same airline, so I called to cancel my reservation in three days, I only got partial airfare I paid back, plus $300 cancelling fee, total more than $500 loss.

I booked two flight tickets from Cheapoair, later I found I can use mileage to buy the tickets from the same airline, so I called to cancel my reservation in three days, I only got partial airfare I paid back, plus $300 cancelling fee, total more than $500 loss.

When I booked tickets, there was "free cancellation" on the page, it is not real "free cancellation".

Review about: Cancellation Fees.

Review #446090 is a subjective opinion of a user.

PRODUCT OR SERVICE Cheapoair Flight Booking
Reason of Review / Monetary Loss Not specified / $525
Preferred solution Not specified

Had an Experience with Cheapoair?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
#1273654
i recently booked flight to Saskatoon to chennai with the amount of $1647, but due to my PGWP rejected the next day i had to cancel my trip. i had to pay $250 for cancellation fee extra and received certain amount. I lost $555. As a student this a tough situation now i have very limited fund +can't work till i receive my permit which might take another 2 months. is there any suggestions on reducing the cancellation or refunding fee?
Anonymous
Birmingham, England, United Kingdom #1269424
I booked a flight to China through your website. Decided the dates I had originally never fitted in my plans. I asked your administration how much it would cost to alter the return. £500 was the answer on a ticket that initially cost me £400. Therefore I had no other choice to cancel the flight and, book another flight at another £400. I asked for a refund of the first ticket and, got back just £1.00 with out reason or, breakdown as too what happened to the rest of my hard earned money. Ticket i/d 5249939. Maybe you could help with this one or, explain where my money went. Don't forget CheapOair had almost 3 months to sell on that ticket. It was a last minute cancellation.
David Kowal
Birmingham, England, United Kingdom #1269414
I booked a ticket through this CheapOair , only to change the return date a few weeks later. I paid £400 for the ticket and, they wanted over £500 so I could the return date. Therefore I cancelled and, guess what? A refund of £1.00. What a rip off! No reason as to why the refund was so little, or any explanation. Last time I have any dealings with them.
Anonymous
New York, New York, United States #1209357
I am already in a areally poor condition financially. I am visitng India to take care of my father who is ill becuase of a brain storke and now, when I want to cancel one of my tickets, CheapOAir want's to charge a hefty fees $150. Could you please help me here and reduce the fee.
El Tony
#1174878
cancel a reservation here is more difficult to see the president of US.the costumer service in English is bad.they send you from representative to representative ( in my case 4 time more than 30 minutes between representative).They have to solve this problem.or they will lose customers.Good luck. God Bless.
Anonymous
#718751
Received $150 refund back. Appreciate that.
Part of the change was taken away by airline, not CheapOair.
cheapoair
#718511
A refund of $150.00 was processed back to the customer.

CheapOair.com
CheapOair
New York, New York, United States #717529
Our customers concerns are important to us, therefore we have refunded $150.00 back to the traveler.

CheapOair.com
Customer Support
cheapoair
#715156
Dear Customer, free cancellation if you click on the link says within 24 hours not 3 days later. Once you miss the 24 hr grace period all rules and penalties are applicable. I would be glad to review the charges and see if anything can be done. Email the booking number to.

sm@cheapoair.com
place blog in the subject line

Byron Escoe
to cheapoair Brunswick, Maine, United States #1314869
You advertise free 24 hour cancellation, but charge a $50.00 cancellation fee.
So it is not free 24 hour cancellation. It is false advertising

You May Also Like

"I booked a flight for $506.11. I unfortunately had to cancel, because the work trip was no longer happening. I called to cancel and they mentioned there would be a..." Read more
"When my wife and I arrived at Villa del palmar, Edgar was there and ready to help up check in and find our room. The room was very clean and..." Read more
"I travel a lot and really fell in love with this resort because the staff was truly outstanding! I wish that I could recall the names of everyone who made..." Read more
"The Krystal Cancun hotel is absolutely amazing , food is good rooms are clean. Like to thank "LALO" OR EDUARDO for being very professional and kind and all the rest..." Read more
"I ordered a Wacom Bamboo medium CTL-671 for RM405 from seller 77mobile. A Wacom Bamboo SMALL worth RM 250 arrived. I sent it back and asked for refund. I need..." Read more
"RoulettePhysics.com is a scam run by convicted scammer Steve Hourmouzis who has done jail time for scamming investors through an illegal pump & dump scheme and is now scamming roulette..." Read more
"Do NOT order from this company. Their customer service is awful. I ordered a jar of their charcoal toothpaste and it got delievered 4 weeks after I placed the order...." Read more
"This makes the second time my husband and i went to your KFC in Lemoore Ca 1st time our order was not complete, we live in the next town over..." Read more