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I asked to cancel a booking and refund me in full over 9 months ago. The flight was canceled by the airline and the airports are closed in both Sri Lanka and India so I want a cash refund.
The first five months, no one at CheapoAir replied. This third-class operator CheapoAir is denying all requests and is acting in a high-handed way. It's not utilizing the stimulus money it got to compensate its passengers. I have sent numerous emails (over 50) and every time I send an email, it gets lost in call-backs.
In every call-back, all CheapoAir wants to do, true to its name, is act cheaply and convince me to part with my money for good. I am overseas in Sri Lanka and they call me up at any time of the day and night and disturb my sleep and life, even though I have placed myself on a DO NOT CALL registry between 8 PM and 8 AM Sri Lanka time. They always try to call me on my US number while I have told them numerous times that that number is not working in Sri Lanka and have given them a Sri Lanka number. They call a non-working number to say that they tried to call and resolve the matter but alas, the consumer wasn't available.
They wouldn't even officially issue an email stating that "booking #6747**** is non-refundable and future credit only"! Such is the level of their fraud. The simple facts are these: (1) Airline canceled the flight. (2) Airports in Sri Lanka and India are still closed, over 8 months later, and are not likely to open anytime soon.
(3) The credit CheapoAir wants me to take will expire on Dec 31, 2020 - less than 2 months away. No flights will go during that time and credit will expire. (4) I am a US citizen. CheapoAir operates in the US.
Therefore, this contract is subject to the US and US-DoT jurisdiction.
I ask that this travel agency be investigated for (a) fraud, (b) misusing and misappropriating the stimulus money, (c) acting unethically, (d) harming end-consumer interests, and (e) bringing disrepute to the airline and travel industry. I have filed a complaint with US DoT and asked that its license should be suspended pending an investigation.
User's recommendation: Avoid CheapoAir like Corona Virus - deadly and has no vaccine.
Monetary Loss: $237.
Preferred solution: Full refund.
CheapOair Cons: Fraudulent, Cheats.