CheapOair
Reviews and Complaints
Costomer service lies and tricks you into giving them your credit card
- Outsourced call centers
- Unhelpful phone center
- Customer service
CheapOAir Fooled Me Twice
Preferred solution: Let the company propose a solution
Cheapoair - Tickets Booking Review from New York, New York
Curt service and Rip off prices!
- Customer service
- Outsourced call centers
- Unhelpful phone center
Preferred solution: Price reduction
Never use cheapo air!!!!
- Customer service
- Outsourced call centers
- Unhelpful phone center
Dishonest and unreasonable service
Deplorable service; incompetent employees
- Fare
- Customer service
- Outsourced call centers
- Unhelpful phone center
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRidiculously hurt our consumer rights
Cheapoair - Flight Booking Review from Bisbee, Arizona
Refund due to cancellation for health
Reference booking number: 2319****
Mary and Mandius Lundal, spokane, WA
My husband has health issues. I cancelled our flight from Spokane to Edinburgh.On Sept. 28th I called Cheapoair to notify you. Cheapoair said to call back on the day of the flight, Oct. 1. I said I thought I should do it sooner than the day of the flight. You keep,records of your calls. Check this yourself. When I called on Oct. 1 early, the Cheapoair representative took the information and told me what to do to start a request. I filled out the form. Then I was told I needed a doctors report. I got the doctors report, then I waited and when you called you said the report was not complete enough. I called the doctor back and they said because of HIPA rules I needed to sign a form for them to release more information. I got the form and returned the form to the doctor who then filled it out again and we submitted it for the second time. I waited and was told bu Cassie Goff you now wanted to know why I WAITED so long to do all this. Now you wNt another letter from the doctor dated Oct. 1. The doctor said enough of these games. I did call you on Sept. 28th after my husband had been getting dizzy due to his blood pressure meds being changed and having had some falls in the past causing hematoma leaking. Rather than waiting to see if he might have a stroke on the trip, I cancelled prior to Oct. 1. Why did Cheapoair tell me to wait until Oct. 1 and after all these multiple requests from us and the doctor you now say. I should have called sooner. Check YOUR records. I DID call sooner. YOU told me to wait and now say it was me who waited. I am going to make a complaint to the Att. General if you people keep running around the issue of the safety of my husband in taking this flight and coming up with a different excuse every time I satisfy what you ask for.
Mary Lundal
3219 So. Bernard St., Spokane, WA 99203
509.624.1539
Preferred solution: Full refund
Price went from $909 to $2431.81 but was still advertised at 909
Change in Schedule
I will list my steps:
1) Step One - On May 30, 2014 - I booked a reservation (see below) with CheapOAir (reservation number 2188****).
2) Step two - I updated the reservation to accommodate my son. Weeks go by - no problem.
3) Step three- I receive an email on July 21, notifying me of a major change. I follow directions and decline the change. I send an email. I never hear back. I try again and then I tried the online chat. I finally called and called from overseas where I work and spend over fifty dollars. One person hung up but I got ahold of Flynn and gave him the data. He promised to take care of it. I could barely hear Flynn because it was a poor connection and I had to keep shouting the reservation number because he said he could not hear me.
4) Step 4- I got an email stating I had a $95.00 refund - not the full amount. I called again and spent $30 with two hang ups before I gave up and realized that Cheap O Air would never return my calls, reply to my emails, or in any way get back to me. it was too expensive to keep calling. It was a sad realization that I am probably going to lose $600 to this company, but I will follow up with complaints to the BBB and other agencies. I feel veryone should be told about the low quality of CheapoAir.
5) I have followed directions and requested a full refund. I have not even seen the promised $95.00. I would avoid this company. Unfortunately, they also have my hotel reservation. I can only hope it is ok.
Again, I would rather work it out. It just seems that Cheapoair has no intention of assisting me.
Price Details (USD)Flight Price DetailsTraveler Type Ticket Price Tax & Fee Breakdown Total1 Adult/s $402.00 $73.46 $475.46Post Booking Charges: $71.00Promo Discount: -$4.00Subtotal: $581.92Room Price Details Hotel Price Details
donotreply@***.comJul 21 at 1:20 AM
To
teacher1989@***.com
IMPORTANT : Please note that the airline has made a MAJOR SCHEDULE CHANGE to your upcoming flights. Please read the message below for additional information:
Dear David Mcnelly ,
Thank you for choosing CheapOair.com.
This is in reference to booking #2188**** with CheapOair.com.
We have received notification from the airline that changes have been made to your flight schedule. It is very important you check the altered flight details carefully.
New Itinerary Option that can be Requested:
Option 1:-.FLIGHT: China Eastern 756DEPARTURE: Dubai 29JUL /830PARRIVAL: Kunming 30JUL/700A AirLine reservation ID: NC2WZP
FLIGHT: China Eastern 741DEPARTURE: Kunming 30JUL /125PARRIVAL: Bangkok 30JUL/235P AirLine reservation ID: NC2WZP
FLIGHT: China Eastern 9840 ( OPERATED BY SHANGHAI AIRLINES )DEPARTURE: Bangkok 20AUG /450PARRIVAL: Shanghai Pu *** 20AUG/1005P
***********Overnight stay on your own expenses*********
FLIGHT: China Eastern 755DEPARTURE: Shanghai Pu *** 21AUG /1150AARRIVAL: Dubai 21AUG/700P
Option 2:-.Full refund
In order to confirm the above flights please contact us on an urgent basis. Please call our schedule change desk at 888-728-**** Mon thru Sat from 7:00 am until Midnight. Please provide your booking number to the associate.
If the airline still has the proposed flights available, we will confirm the space, issue a new ticket with the new flights and send you an updated confirmation. If the proposed flights are no longer available, we will have one of our schedule change associates review alternate options. If the proposed flights are NOT acceptable to you, you reservation can be discussed with one of our specialists.
If you cannot call us, please FORWARD this email to flightschedule@***.com with "I accept this schedule change" in the subject line, authorizing us to make the above change with the airlines. If these alternate flights are NOT acceptable to you, please forward this email to flightschedule@***.com and change the subject line to "I DO NOT accept this schedule change". Please include in the email the "best time to contact you" along with a phone number (home or cell) where you prefer to be contacted.
Additionally, if you do not contact us, then we will not be able to re-issue the e-tickets which might lead to cancellation of the booking by the airline. In such cases, CheapOair.com will not be liable for any losses (if any).
Thank you
CheapOair.com
For International Travelers - Prior to accepting the proposed new flight schedule, please be sure to verify all of your Visa and documentation requirements. The documentation required for your trip can be reviewed with the following companies"
Visa Information – http://cibtvisas.com/ or http://www.cheapoair.com/travel/visapassport.aspUnited States – http://travel.state.gov/travel/cis_pa_tw/cis/cis_4965.htmlCanadian Immigration- http://www.voyage.gc.ca/preparation_information/visas-eng
FAQ’s About Schedule Changes
Why did my flight schedule change ?
If I have flight reservations and the airline changes my itinerary, will cheapoair notify me ?
Click Here To Acknowledge
Lots of hassles for a fully paid flight due to cancellation
Preferred solution: Let the company propose a solution
Fraud
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Troutdale, OregonCheap o air agent booked wrong flights - want to talk to the president!
Preferred solution: Let the company propose a solution
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They bank on peoples mistakes and that is where they make their money. They are rude and arrogant and don't use excellent customer service. They can barely speak English and I do believe that this is a scam.