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1.5 Based on 196 reviews
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  • Customers like
    • Cheaper price 9
    • Idea of cheap travel 7
    • Very poor 4
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    • Poor customer service 46
    • Unhelpful phone center 27
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I sent this first email on November 7, 2016, and still no help, I have gone back and forth, sent them the video of all this happening and they said they couldn't open it, so I sent PDFs of it and still they said they are not sure if they can refund me the 11.65. ALL of the fees should have been included on that last page as it says in their agreement! I am never going to purchase a ticket from them and I recommend you record as your purchasing... Read more

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I want to add 2 pieces of laguage on my ticket .number is 39070154 kukalj. Please direct me how?

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I have booked flights with Cheapoair for several years and most of the time have been satisfied, however, they have the bad habit of picking alternate dates instead of the ones requested. If one need to be a certain place on a certain date, one do not want to save $20 to be there three days later. Also if one go on vacation, one do not want to save money by going on an alternate date, but want to maximize the time. They did show in small print... Read more

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They sold us insurance for our tickets in case we needed to cancel we would be able to get a refund. We needed to cancel due to major health issue we just found out about. We called the insurance company to tell them we needed our refund and they said they do not refund any money that the insurance only covers for lost baggage. I would have never bought insurance that only covers lost luggage. They flat out lied to us and won't refund the money.... Read more

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I booked a return ticket. After the payment I received confirmation for totally different fight times. The don't come back to you to talk about the issue and don't answer mails. I lost the money. Be careful.

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These people are thieves. On Nov. 4th. I booked a ticket online with PayPal. I didn't get a ticket or confirmation. I called customer service and they told me the transaction didn't go through because the ticket price had changed. He told me he would book my ticket over the phone with my credit card and don't worry about the other transaction because it didn't go through. Well 2 days later, they charged my PayPal anyway. So i have 2 tickets... Read more

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I purchased a tick for me and my wife to travel to Mexico. My name was missed spelled on my ticket. For two and half hours I on the phone with Cheapoair before my flight they could do nothing. I had to purchase another tick for the next day. They did say I could use my return ticket as they would have plenty of time to correct my name, about month. I called back to double check and they now are saying that both tickets are lost. I was placed on... Read more

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My daughters one-way Christmas flight was cancelled due to a snowstorm. No flights went out for the next 24hrs. By that time it was too late for the event. After several calls and endless waiting on hold and going in circles with difficult to understand representatives from Cheapoair the matter is still not resolved. I will continue my quest to recover the money I paid for the tickets but have little hope left. My paperwork and confirmation... Read more

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I bought a ticket from San Juan to San Francisco at $ 475 (expensive, but it was an emergency). I had to change the date of my flight due to work and paid $ 50 to hold the ticket and be able to make the change. At the time, I was told that I only had to pay an additional $ 135 at the time of choosing the flight and if there was a difference in the cost of the new ticket. When I call to schedule the new date and pay the $ 135, Costumer Service... Read more

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