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By far some of the worst customer service I have experienced in the last 15yrs. From outright lies to completely contradicting themselves. 3.5 hours and 4 customer service people and 2 supervisors later they still insisted that their non refundable ticket policy was...
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#1065202
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I would advise people to never use cheap o air. They have 3rd rate customer service, poor disclosures upfront and you end up paying more. It cost my family 320 $ / bag for checked in luggage when it could have been free for an international flight from Pakistan to USA...
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1.0
I didn't like
  • Poor phone customer service
  • Lie to customers
  • Th customer service agents and their unwillingness to help
#1064413
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They scam you. I tried to buy ticket and the price was raised, it asked me if I wanted to continue and I said no. They called me immediately and I answered the 2nd time. The salesman pressured me into buying the tickets. I asked him 3 times if I could cancel in 24...
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#1064075
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Cheapoair - Worst selling service

Cheapoair
#1063464
The worse service and liers,they are not honest and their English is awful ,they don't specified what exactly I as a costumer I have to do when buying a plane ticket cheap o air is a big reap off and liers don't buy services from them !!!!!!!!!
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Cheapoair - Pissed

Cheapoair
#1053396
Couldn't understand what they said they tried to manipulate out of more money they know that we were disabled and they want to added money to it very disrespectful I'm applying this to Consumer advocates for the disabled
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Cheapoair - Change return flight

Cheapoair
#1045811
I made a mistake at the return flight. Instade 27 august i write 27 september Please call ma back. Eli
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Cheapoair Flight Booking Review

Cheapoair
#1037396
1.4
I booked a flight and they changed it without my permission. I disputed it on my credit card. They now say im a liar and that I accepted the change. They are threatening legal action and arrest.
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They charged MY card twice on December 23rd for 200 dollars and it is almost end of June and I still didn't get any refund from cheapo air. MY booking no. is 39541455 and reference no 20422673. I also spoke to the supervisor and he said they are still investigating it...
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1.0
#1064043
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--Bought tickets December 28, paid, confirmed --Jan 28 received notice that the 1-hour layover has changed to 6 hours, and would I like to keep reservation (Mandatory). So I accepted the Mandatory change. --Received email stating "we don't know if we can buy enough...
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1.4
I liked
  • Easy booking
  • Ease of use of website
I didn't like
  • Not meeting their free cancellation policy
  • Inability to respond
  • Scam
#1063671
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I booked via CheapoAir a round way ticket for ~$870. A few hours after I purchased the ticket, I had to change the flight dates. In addition, I had to add a person to my travel dates. I called the Customer Support. The helpdesk told me, if I dont cancel the existing...
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I didn't like
  • Misleading pricing
#1063439
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I was going to go on flight 1609 Singapore airlines out of DFW instead was given another ticket that sent me to Manchester N.H. instead of heading me to the Philippines. I was then given another ticket keeping me over night for 10 hours then to fly to Singapore. My...
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#1063220
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"CHEAPOAIR" APPEARS TO BE TRAVEL AGENCY LOCATED OUTSIDE OF THE US. I WAS TOLD THAT "ALASKA AIRLINES" HAS SEATS WITH EXTRA LEGROOM AND OTHER BENEFITS FOR A $70 EXTRA CHARGE AND THEY DIDN'T BOOK ME WITH THOSE EVEN THOUGH I PAID MORE THEN I SHOULD. THE SUPERVISOR SAYS...
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1.0
I didn't like
  • Awful
  • Dealing with foreign call center staff
  • Costumer service
#1062831
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Buyer Beware of CheapOair! This company is deceptive! I booked two roundtrips with CheapOair, thinking that I could cancel without a fee penalty within 24-hours like other companies offer. However, in tiny print, practically hidden, at the very bottom of the purchase...
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1.0
I didn't like
  • Deceptive business practices
#1062675
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1、hiding important information from customers on 12th, when I was book the ticket, there was no any information about the cancellation and change fee on the booking page. I checked each step of booking, didn't find. All of the flight companies have the fees related...
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1.4
I didn't like
  • Additional fees
  • Exchange refund and cancellation policy
#1061296
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