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1.7

On June 15th, my wife called CheapOAir to inquire about flight insurance. After speaking with a rep and getting details on the cost and restrictions, my wife specifically told the rep to leave the itinerary as-is and NOT to apply the flight insurance. When reviewing out credit card statements we saw that the charge was put through anyways.

Around July 8th or so my wife called to have the charges reversed. The rep told her that he would investigate the claim, listen to the call where my wife says to not apply it, and then contact us back about a resolution. The rep never contacted us back.

My wife then called again on the morning of July 18th to follow-up. The rep told us that they cannot refund the cost because it had to be done within 10 days. She also said that the charge was made online, which it definitely was not.

This charge was fraudulent. It was done without out our permission. Inquiries to review it went unanswered. And now the company refuses to reimburse the money.

It should also be said that they did a similar thing with seat assignment costs just several months ago after we first booked the flights. My wife called to ask about seat assignment. The rep told her that they could not assign seats until three months prior to the flight. The rep then charged us for seat assignments anyways -- even though we did not authorize it and even though she was not even able to assign seats at that time. In that situation, however, the company did reverse the charges.

Making unauthorized charges might be a common practice among the company and should be looked into.

Reason of review: Fraudulent Charges.

Monetary Loss: $281.

Preferred solution: Full refund.

Location: Chicago, Illinois

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