Don't use
CheapoAir unless you don't mind being bilked out of money. I spent hours online trying to book a
return flight from Cyprus to Montreal this summer. They kept comfirming, charging my credit card, then telling me that flight wasn't available, then confirming a new itineray, with a higher price, then charging my credit card again. This went on and on. In the end, I got the flights but they overcharged me by 118 dollars. I sent many e-mails, with my credit card bill showing the extra charges, to the regular e-mail address and to the special feedback e-mail address. They have not answered any of my requests for a refund. Besides that, on my
return flight I found that the last leg of it was not completely booked properly and in London I was forced to pick up my luggage at one terminal and transport it to another terminal to check it onto the next part of the journey. All because
cheapoair had screwed up the booking. I am reporting this company to the New York
State Attorney General's office for fraud as well as the
Better Business Bureau of New York. They should be run out of business. Olga Glykis
1. Written by THIS HAS BEEN RESOLVED, on 25-07-2008 06:56
Dear Olga, I have looked over your reservation and our company was in contact with you. You booked travel back in April, you needed to make changes on the dates, so we canceled your reservation and made the changes. You are obligated to pay for the original service fee. We rebooked your flights, and you obtained another service fee, I do see that you had been charged twice for insurance, one on the original reservation which we refunded for you in the amount of $55.00. You contacted our office on June 5, spoke with our billing department who went over your credit card charges, it was determined that you had not been overcharged for the cost of the flights. Refunds can take upto 8 weeks to be credited to your account, most times sooner, but depends on the credit card company.! The charges had been explained. I do not seee any other correspondance from you since June. If you wish to discuss this with me, and provide me with the credit card statement, I will be glad to follow up.
Please contact me at
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