I used CHEAPOAIR for the first time to book an international trip. Checking their prices and flights online, I found them competitive and with better options than other booking companies like Expedia and Priceline. After an hour on the phone with an agent, I was cut off right after providing my credit card information. Concerned, I called back immediately to confirm the booking details. I was told to wait for the agent to call me back. Then I got an email with my ticketing information – booked for the wrong day, as well as the wrong price. I thought this would be a simple matter to fix – especially seeing it was due to the agent’s error (a connecting flight had been booked two days BEFORE my international departure and the price charged was considerably above the listed price, even after taxes.). Cheapoair agents said the original flight, booked 10 minutes earlier was no longer available. They offered a series of differently priced tickets and flights, which I refused. When I asked to be connected with a supervisor and issued a refund I was told this was not possible. Additionally, I discovered the $50 advertised discount code and other ‘special promos’ in the ticket turned out to be toll-free numbers to a series of companies selling travel products entirely unrelated to the tickets and Cheapoair. An additional 40 minutes on the phone concluded with a ‘mail in rebate’ that was a fraction of the advertised discount". After several hours more on the phone, Cheapoair finally issued the correct tickets, but this was only after lengthy haggling and their refusal to cancel my booking/. I guess they live up to their name.. Nevertheless, I was dismayed by the level of both subtle and overt scamming and misrepresentation at work with this travel company:. I’m still waiting for the correct tickets to be issued, they tell me this will take 10 hours to be completed;. My credit card has already been charged,. I will not be using Cheapoair to book any more flights.. I would not recommend them to family or friends!. Travelers should beware of Cheapoair and their shady business practices. 1278543
 Comments (4) |
| 1. Written by FLDeshi on February 8, 2012 from -, -, US , what is your company doing about all these complaints? I too was going to book 4 international tickets costing $6000, but thank god I checked the reviews before buying. I will not be making the purchase anymore. |
| 2. Written by trying to book a flight on February 6, 2012 from bellevue, washington, US Criscal, Did you ever e-mail to resolve this? I'm wondering if the customer service actually showed up. I've been researching Cheapoair online, and haven't seen a single positive review. I don't think I'm going to book my flight with them... |
| 3. Written by Patra on January 24, 2012 from whitehorse, yukon territory, CA I experienced a similar situation very recently! I was cut off from the website halfway through booking, and when I attempted to rebook (apparently my info had not been saved) I found that the flight I had previously tried to book was now approximately $400 more than just an hour before! Since I was trying to book 2 adult tickets, thats almost $1000 more than what we intended on spending. When I emailed customer care they said there was nothing they could do (except for that I could call an agent, who provided me with fares well above the price I had been almost done booking. This is extremely unfair and BAD business practice. Needless to say, I am unimpressed. One of my friends had booked a ticked through Cheapoair about 2 years before, with a good experience when a similar thing happened to her, but I will surely not be recommending this company to anyone. I am very disappointed. |
| 4. Written by Cheapoair on January 19, 2012 from lincoln park, michigan, US Criscal, I am so terribly sorry for the service you received. I would like the opportunity to resolve these issues. If you could email me your booking number to: place BLOG in the subject line, I will see that this is taken care of. |
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