Cheapoair Complaints and Reviews

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Cheapoair
Main address: 213 West 35th Street, Suite 1301 10001 New York NY
866-636-9088, 212-763-0468, http://www.cheapoair.com/default.aspx?tabid=2917
  • 646+14 mobile complaints
  • $230K claimed losses
  • $350 average
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  • Oct 21
  • Travel Agencies
  • Changed Reservation
  • 46

I made a reservation and paid for it, and weeks later received an urgent message that the airline has revised the reservation. Today it happened a second time, on the same reservation. In both cases, the "option" provided by Cheapo was to accept the revised booking or lose all, with no refunds. (The option to decline the change simply does not function.) Perhaps it is just a coincidence or beyond... Read more

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  • Oct 17
  • Travel Agencies
  • Ottawa, Ontario
  • Travel Insurance
  • 1
  • 1
  • 98

My wife and I have just gone through the wringer and lost almost $2000 to these shysters. The company is a joke and the insurance part of it is another scam in itself. Just writing to let you know that as soon as my wife returns from her flight home to the Philippines to pick up our son we will be starting a suite against them as well. I am Canadian and my wife is filipina,m she has not seen her... Read more

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  • Oct 13
  • Airlines
  • Flight Booking
  • 76

These guys booked my flight at one price, then they emailed me that it rose by $80, then they cancelled. I called their customer service line to confirm it, but they still cancelled it on me. Now I am looking at prices again the flights have gone up by a few hundred. Their customer service was a comedy of errors. I called, then was disconnected. Then I was connected through to an error message.... Read more

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  • Oct 07
  • Airlines
  • Connecting Flight Change
  • 56

I had a same day cancellation from the airline company Norwegian (the plane had mechanical issues)....which caused me to pay an extra $300 to change my connecting flight out of Denmark to Venice on KLM (because I didn't use the same booking service by either cheapoair or Norwegian I had to take on the loss). It was extremely stressful and emotional distressing trying to make all the changes... Read more

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  • Oct 03
  • Travel Agencies
  • Houston, Texas
  • Rebooking Airline Tickets
  • 3
  • 3
  • 103

I booked a ticket for $1100. Booking confirmation and booking receipt only said ticket is non refundable but when i want to change the route to different day, they said this ticket is non changeable. The travel agent told me i should have ask them before i book the ticket ... WTH, they also said only the travel agent can know and see what ticket is non changeable, the consumer can't see it. So... Read more

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  • Oct 03
  • Airlines
  • Great Fun Rebate
  • 56

When I booked my flights through Cheapo airfares, a big button appeared reading that I could claim a $50 rebate. Ana, the phone operated from Great fun was very insistent that my information would not be shared or sold with anyone, that it was only a $1.00 membership for 30 days from receipt of my information, then $16.99 per month IF I chose to keep the membership, (no penalty for canceling my... Read more

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  • Oct 02
  • Airlines
  • Flight Ticket Charge
  • 135

Booked a ticket for around 280$, was charged over 1300, 280$ by cheapoair and 1020 by Jetstar. Called cheapoair right away, they said they only charged 280$, and know nothing else, provided them with the ticket booking receipt from Jetstar, they asked for a credit card statement. Still not resolved but cheapoair took their money, then they gave my information to jetstar (the airline) and they too... Read more

Was this review helpful? 2 1

     

  • Sep 30
  • Airlines
  • Nashville, Tennessee
  • Flight Cancellation
  • 32

They are a scam and Horrible customer service... When I first booked the flights for the dates I wanted to travel the site changed my dates. When I had to cancel that flight I was told that I would have to pay a $200.00 cancellation fee which was suppose to leave me with a $55.00 credit. When I tried to use my credit to book another flight I was given the run around and placed on hold several... Read more

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  • Sep 29
  • Travel Agencies
  • Tickets Refund
  • 1
  • 1
  • 59

If you use cheapoair.com after reading this review, you deserve what you get. DO. NOT. USE. CHEAPOAIR.COM. I'm waiting two billing cycles (2 months!!!) for a refund on two tickets for which cheapoair (from now on referred to HorribleAir) has already received a refund from the airline. What I find amazing is that we all know nothing takes two months to refund, ever. They'll holding my cash and... Read more

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  • Sep 25
  • Travel Agencies
  • Flight Booking Cancellation
  • 87

Play trick of bait N switch, provided a low quote for a different date I wanted, didn't catch it and booked. Found out 15 minutes after the book, its website claims "free of charge on cancellation if call them within 4 hours of booking", I called after 15 minutes of booking and told them to cancel then the call got disconnected. They didn't call me back even they asked my call back number in... Read more

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