Cheapoair Complaints and Reviews

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  • Customers like
    • Cheaper price4
    • How easy the website was to use3
    • Online2
  • Customers don't like
    • Poor customer service25
    • Unhelpful phone center22
    • Customer service15
  • From mobile
  • Cheapoair
  • 16 hours ago
  • by anonymous
  • #672460

I took out travel insuranc when i booked a flight for my mum she lost her boarding pass and pastport and when i called chepoair put the phone down on me ? Add comment

  • 2 days ago
  • Travel
  • Brossard, Quebec
  • 7
  • REVIEW RATING 4/5

They use cheap airlines and the airline continued changing the schedule until colliding with my next flight. I have to buy another expensive flight and cancel the previous flight. I have not received any satisfactory response from this virtual agency despite of being called several times. They are joke. Never more. I won’t recommend this company to anybody unless I wish him/her a very bad... Read more

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  • Jul 23
  • Travel Agencies
  • Houston, Texas
  • Double Charged Vacation Package
  • 5
  • REVIEW RATING 4/5

Worst customer service in my life! I have used Cheapoair for flight bookings before. They had reasonable prices and I was happy. I was a big fan of the site. Recently their customer service has gone down very rapidly. Especially for their Vacation Package deals. Their customer service has a Hotel & Car dept. and a Flight dept. None of those people can help you out with any issues with a... Read more

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  • Jul 13
  • Airlines
  • Houston, Texas
  • Cheapoair Flight Booking
  • 1
  • 1
  • 47
  • REVIEW RATING 4/5

Every body makes mistakes, and some are very costly, but a trvel agency is for most of the times a place to book happiness, leissure, excitment; not stress and anxiety and sadness. Well if you are looking for the last three fellings Cheap O Air is the place to go. they will never garantee that your problem will be solve, and in most of the cases it wont. Unfortunately this is the second time I... Read more

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  • Jul 09
  • Travel Agencies
  • Calgary, Alberta
  • Cheapoair Flight Booking
  • 1
  • 1
  • 26
  • REVIEW RATING 4/5

I purchased tickets to travel to Nigeria and later decided to travel another date because my child has strong reaction to malaria medication & injection. I called to change my traveling date and offered to pay extra fine or charges. They refused bluntly. Told them I cannot travel to Nigeria with a very sick child. They said I will forfeit money for 2 flights tickets and hotel. I later... Read more

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  • Jul 06
  • Airlines
  • Tamworth, England
  • Cheapoair Plane Tickets
  • 1
  • 1
  • 46
  • REVIEW RATING 4/5

please please please people read the small print. I bought a return ticket through cheapOair. we had a death in the family and i could not travel so called cheapOair for advice. rather than loose my money I asked them if i could transfer the ticket to a family member or even travel at a later date. i was told nothing could be done until i cancelled my tickets, then they will try to sort out the... Read more

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  • Jun 30
  • Travel Agencies
  • Flight Booking
  • 48
  • REVIEW RATING 4/5

I booked a flight with cheapoair, then I found that kayak.com has the best price for the same flight. I called them cheapoair but because of poor customer service they didn't respond me correctly. Then I decided to send an email to them with the screen shots of kayak.com page to get the price difference or full refund. After 2 days they replied me that my request is not qualified because I should... Read more

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  • Jun 28
  • Airlines
  • Torquay, England
  • Return Flight
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

Booked return flights from Bristol to Malaga with Ryanair through these guys. Turns out the return flight they booked us on was 2 hours later and with Easyjet (we're travelling with family). They said the Ryanair return flight became unavailable. This is blatantly untrue it is still on the Ryanair website as I type this. They also took money for TWO flights out AND charged us for insurance,... Read more

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Avoid this site. Faulty processes, faulty systems, worst experience. Add comment

  • Jun 26
  • Airlines
  • S, Sao Paulo
  • Airline Tickets
  • 48
  • REVIEW RATING 5/5

I was going to leave San Francisco and fly to Sao Paulo in Brazil. I had booked a flight with Cheapoair more than 1 month in advance that was going to have a connection in Toronto. When I went to do my check-in I discovered that I needed a visa that I didn't have to get into Canada. After some discussion I ended up losing my flight. But this was my fault. I should have searched more about needing... Read more

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