Cheapoair Complaints and Reviews

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  • Customers like
    • Cheaper price3
    • How easy the website was to use2
    • Online1
  • Customers don't like
    • Poor customer service21
    • Unhelpful phone center19
    • Outsourced call center13

  • May 22
  • Travel Agencies
  • Flight Booking
  • 1
  • 1
  • 20
  • REVIEW RATING 4/5

I booked a flight for my wife and I through cheapoair. Within a few minutes after confirming, I checked the airline directly for that same flight. For the two tickets, the cost directly from the airline was more than $100.00 less. Cheapoair refused to honor their so-called best price guarantee. They claimed that they do not honor the guarantee against booking directly with the airline. I... Read more

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  • May 10
  • Airlines
  • Houston, Texas
  • Airline Ticket Booking
  • 2
  • 2
  • 74
  • REVIEW RATING 4/5

This is my first time to buy ticket with cheapoair. After the day I booked my ticket . I find out that no company is worse than this company. The worst customer service ever. I called to book my ticket with an Indian Agent who speak heavily accent. I spell my name is THIEN, but she put my name is Ethien. I have tried to call them, email them for many many times. The service only says that they... Read more

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  • May 09
  • Airlines
  • Toronto, Ontario
  • Airline Tickets
  • 32
  • REVIEW RATING 4/5

Ordered four Tickets from Toronto Canada to Zurich Switzerland. Very unfriendly Person on the Phone. Not helpful at all! Now I have a extra Charge on top of my Ticket of 300 USD on my Visa I tried to call customer Service and ask for a explaination and this Person Elena had no interest to answer my question and hang up on me! This is rud. What kind of Employes did your Company hire ? I will not... Read more

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  • May 07
  • Travel Agencies
  • Calgary, Alberta
  • Flight
  • 58
  • REVIEW RATING 5/5

Hi, I would wish to raise a complaint against CheapoAir. My booking reference number is 27294671 I am highly disappointed with the service provided by Cheapoair and demand a complete refund and compensation for the mental frustration caused and time delay and other incidental damages for the incident described in detail below- Aforementioned booking reference number 27294671 was booked on... Read more

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  • May 05
  • Travel Agencies
  • Staten Island, New York
  • Flight Booking
  • 43
  • REVIEW RATING 4/5

I have booked a flight to Panama City in Jan 2015 which included car rental reservation and insurance for car rental for $89.90.When I got to the destination the company Payless car rental had no car for me available. I ended up renting a car from Thrifty for more money and had to pay another car ins.When I got back I asked CheapOair to remove the car ins they charged me since I didn't get... Read more

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  • Apr 26
  • Travel Agencies
  • Los Angeles, California
  • Airline Tickets
  • 1
  • 1
  • 65
  • REVIEW RATING 4/5

Please don't buy the ticket from this agent, their tickets fare's, not cheaper then others original air line's that offering to you, Any time you are decided to buy the ticket from this agent, before that please check the fare for that specific airline & date you are planing to travel, in their own web sight, You will see the ticket fare is cheaper or same by that fare they offered to you, In... Read more

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  • Apr 24
  • Airlines
  • Coralville, Iowa
  • Adult Airline Ticket
  • 1
  • 1
  • 50
  • REVIEW RATING 4/5

Never use this company, full of cheating, customer service very rude!!! By mistake I booked two adult tickets at 11:00 PM. On the next day at 2:00 PM (well within 24 hours) I called them to make changes. I was told that I have to pay the penalty of $200 each because it was not on the same day. I was also asked to pay a price difference of $171 each. This means that I need to pay $742 for this... Read more

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  • Apr 23
  • Travel Agencies
  • San Diego, California
  • Airline Tickets
  • 60
  • REVIEW RATING 4/5

I purchased two round trip tickets from San Diego to Bora Bora for our honeymoon. We board the plane in SAN and fly to LAX, we go to check in with Air Tahiti Nui and we are told that we cancelled our flights to Tahiti. We never cancelled our flights, in fact we booked 6 months previous and I received confirmation of our trip 3 days in advance. Air Tahiti Nui was able to reissue our tickets, but... Read more

Was this review helpful? 0 0

They seemed very helpful when booking my hotel but when I needed to contact them to cancel it was IMPOSSIBLE. I have spent almost 24 hours trying to get help. Just more HOLD TIME. Never again!!!! Add comment

  • Apr 20
  • Travel Agencies
  • Beirut, Beyrouth
  • Flight
  • 1
  • 1
  • 39
  • REVIEW RATING 3/5

Cheapoair have the worst customer care service I have ever experienced. I have been trying to contact them by phone, by mail, by live chat and still no feedback. They changed the flight schedule after we booked. the new flight schedule does not suit our plans. I have been trying to reach them but no feedback from their side. they have a message that if you do not accept the change , you might... Read more

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