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  • Customers like
    • Cheaper price 8
    • Booking service was good 3
    • How easy the website was to use 3
  • Customers don't like
    • Poor customer service 43
    • Unhelpful phone center 25
    • Outsourced call center 15

Be careful of this company! (Booking Number 32981964 ) I accidently booked a flight to Toronto with them and the same flight with Air Canada. The customer service told me I could get a company credit for a year and after I asked twice for the exact loss I have, I was charged a nearly $500 cancellation fee. The fare was $1228.52(refund $734.52). The way of doing business is really devious and not... Read more

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I booked a round trip ticket to Morocco this morning. Due to work reason, I won't be able to do the trip anymore. After some research, it's clear to me that all sites are required by the department of transportation to allow free cancellations or fare holds for 24 hours. And I booked my flight less than 12 hours ago. I contacted the customer service. They wouldn't give me a refund and were super... Read more

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I recently booked a trip for 3 to Panama City Panama or round trip and was given a quote of $330.86 then the price changed to $472.66 but in the end I ended up paying $695.29 for one person round trip to Panama including some shady services and taxes of which I am Not sure what they are also I had two other tickets that I was charged 1448 dollars and $0.98 for two tickets are no matter where you... Read more

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I was charged 101.11 dollars for a upgraded seats and did not receive the upgrade but was charged the 101.11 and when I tried to get a refund no one could help . The billing department never answered after 3 attempts and over 2 hours on hold. I was a loyal customer but not anymore . Think before you use there seat upgrade service because if you have any problems you will not be able to talk to... Read more

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I was originally charged $233 for a non-refundable airline ticket I purchased for my brother to New Orleans. When I received my credit card bill, I noticed there was another charge on another day for travel insurance I did not authorize As it turned out he did not even use the ticket and I paid $233 for nothing I am very upset. How dare they go into my account for more money!!!! I will... Read more

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Cheapoair sold me travel insurance saying i can change flight, and i was 2 hour from airport my greyhound bus didn't arrive, so i had to cancel and they didn't refund me $400, and said call insurance company. I called insurance company and they refuse to refund me. Total scam. Also, I used them again had pleasant experience but I booked with them again for round trip and round trip means send me... Read more

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Name John Powell Happened December 15th thru December 21, 2015. Purchase ticket from OneTravel to travel one way from JFK to KBP . Paid online with credit card ( December 15, 2015 ) reservation confirmed On December 20 th I was refused travel by Lofthansa Airlines ( said I didn't have ticket ) I bought second ticket from LOT and traveled. On 20 th I asked to use the $613 on flight the next... Read more

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I bought two tickets from Fargo,Nd to San Diego, Ca in november 2015. By january of 2016 the original flight times/ departures have changed twice on us, once for the departure and once for the return. When speaking with customer service at cheap o air, "Rodolpho" , He refused to transfer me to a supervisor or provide an employee or ID #, stating that my questions could be answered and handled by... Read more

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Over FOUR hour delay to West Palm B No communication Airline knew of delay night before and did not contact passengers VERY POOR Cust Service Very Poor service period NEVER.AGAIN arrived @ airport @ 7:15 AM for 8:15 flight 203 to West Palm. It is now supposed to board @ 12:00 noon ?????? No communication from Spirit Air Four Hour delay , No representative Of Spirit Air has even spoken to or ... Read more

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"I've been really disappointed with the service and will never book another flight with them : the transaction was ok, I received a confirmation, and suddenly, a few days later, I received another e-mail, of cancellation, this time, saying that I was the one who cancelled the flight! I then tried to call them. They made me wait for more than one hour on the phone and they finally just hung up on... Read more

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