Cheapoair Complaints and Reviews

1.4
  • Cheaper price3 votes
  • How easy the website was to use2 votes
  • Online1 votes
  • Poor customer service18 votes
  • Unhelpful phone center16 votes
  • Outsourced call center10 votes
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  • 15 hours ago
  • Airlines
  • Flight Credit Reuse
  • 3
  • 3
  • 21

Don't like to complain about companies in forums... But when a company like "cheapoair" lies to you and steals 500$ and 4 or 5 real hours of your time, then you can't do anything but call them and say what you think. And then when nobody answer, have nothing else to do but make people aware of this liars and don't make the same mistakes I did. I booked a flight one year ago, with the idea of base... Read more

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  • 1 day ago
  • Airlines
  • San Jose, California
  • Cancellation Policy
  • 6
  • REVIEW RATING 3/5

I canceled a flight due to a car accident and they refunded half the ticket. Then when I tried to use it again they said I have to pay the first $200 of the ticket before I could use the credit so I should wait to use it when I have around a $400 flight. Then when I finally had a flight that was $400 they tried to tell me I would have to pay 300 plus the flight difference. It does not make any... Read more

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  • Mar 24
  • Airlines
  • Terrace, British Columbia
  • Return Ticket
  • 1
  • 1
  • 27
  • REVIEW RATING 4/5

I booked a round trip ticket but had to go in at a different date. After trying to talk with custommer service for 4 hours To change the dates I decided to just buy a different ticket. When it was time to return I found out that my return ticket had been cancelled because i did not take the flight in. The company refused to reimbourse any of the flight or to provide a flight back. So all money... Read more

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  • Mar 23
  • Airlines
  • Toronto, Ontario
  • Flight Cancellation
  • 18
  • REVIEW RATING 4/5

I bought int'l flight tickets less than 10 hrs and found much cheaper prices ( over $200) on the same site. I made a call to customer service to cancel the booking but being told no cancellation over 4 hrs after booked-nowhere written and no refund on the difference. I said other websites make it clear in the front booking page either 12 or 24 hrs free cancellation. What I found was The same... Read more

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  • Mar 13
  • Airlines
  • Denver, Colorado
  • Flight Booking
  • 95
  • REVIEW RATING 4/5

CheapoAir showed me a flight price for $1458. After I went through the whole booking process and gave them all my personal and credit-card information, the website told me that the price is changed to $1680 and asked me to accept and the booking. Surely I canceled because I think it is just a scam. Now I am concerned that they have all my information and credit-card and I don't know what they do... Read more

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  • Mar 09
  • Airlines
  • Saint Paul, Minnesota
  • Flight Ticket Change
  • 55
  • REVIEW RATING 4/5

I booked a flight, bought their insurance, had to cancel trip do to a visit to the ER. They wanted me to spend $200 to cancel the flight, purchase a flight at full price, then request a refund from the insurance. Not having $800 to spare, I bought another ticket for a week later for $300. By mistake a wrong return date was set-a month later than I needed to come back. When I tried to change... Read more

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  • Mar 06
  • Airlines
  • Absecon, New Jersey
  • Flight Booking Cancellation
  • 2
  • 2
  • 43
  • REVIEW RATING 4/5

I had to go fly to ATL and drive to Greenville, SC. because I couldn't get an immediate flight to GSP. I purchased insurance. As it turned out, I had to get to Greenville quickler and called to cancel within the 24 hours. After being on hold forever due to "unexpected bad weather in the Northeast" (really in winter?). When I finally reached a person I was told that my issue wasn't considered an... Read more

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  • Feb 23
  • Rentals
  • Orlando, Florida
  • Rental Car Insurance
  • 1
  • 1
  • 43
  • REVIEW RATING 4/5

This company refused to return fees collected from us for car rental insurance. They did not provide paperwork on policy numbers or what was covered under this policy. After the fact, and when we requested the refund, then someone stated that we needed to go to their website and download the policy. Meanwhile, when we called Cheapoair, nobody knew details of the policy and only found out when... Read more

Was this review helpful? 1 0

  • Feb 21
  • Airlines
  • Los Altos, California
  • Flight Reservation
  • 1
  • 1
  • 92
  • REVIEW RATING 4/5

I want to let everyone know that worst customer service..NEVER USE IT. I called their 4 different numbers provided on their website and it was telling me that "this number is out of service" after wasting half an hour on each call. I was so worried that I gave my credit card information and all other personnel information that will be misused by this scam so called my card company and asked... Read more

Was this review helpful? 1 0

  • Feb 18
  • Airlines
  • Fairfax, Virginia
  • International Flight
  • 73
  • REVIEW RATING 5/5

First, my flight (purchased through CheapOAir) from Aeroflot was cancelled and the flight plan changed drastically. I was told I had to contact Cheapoair to get information on the change and to see what options were available. Each time I tried to get information I was told I would get a call back. After 4 days, I had no information. It was not until I called numerous times one day and requested... Read more

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