Cheapoair Complaints and Reviews

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Cheapoair
Main address: 213 West 35th Street, Suite 1301 10001 New York NY
866-636-9088, 212-763-0468, http://www.cheapoair.com/default.aspx?tabid=2917
  • 640+14 mobile complaints
  • $230K claimed losses
  • $349 average
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  • 4 hours ago
  • Travel
  • 2

Booked a ticket for around 280$, was charged over 1300, 280$ by cheapoair and 1020 by Jetstar. Called cheapoair right away, they said they only charged 280$, and know nothing else, provided them with the ticket booking receipt from Jetstar, they asked for a credit card statement. Still not resolved but cheapoair took their money, then they gave my information to jetstar (the airline) and they too... Read more

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  • 1 day ago
  • Airlines
  • Nashville, Tennessee
  • Flight Cancellation
  • 5

They are a scam and Horrible customer service... When I first booked the flights for the dates I wanted to travel the site changed my dates. When I had to cancel that flight I was told that I would have to pay a $200.00 cancellation fee which was suppose to leave me with a $55.00 credit. When I tried to use my credit to book another flight I was given the run around and placed on hold several... Read more

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  • 2 days ago
  • Travel Agencies
  • Tickets Refund
  • 1
  • 1
  • 11

If you use cheapoair.com after reading this review, you deserve what you get. DO. NOT. USE. CHEAPOAIR.COM. I'm waiting two billing cycles (2 months!!!) for a refund on two tickets for which cheapoair (from now on referred to HorribleAir) has already received a refund from the airline. What I find amazing is that we all know nothing takes two months to refund, ever. They'll holding my cash and... Read more

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  • Sep 25
  • Travel Agencies
  • Flight Booking Cancellation
  • 41

Play trick of bait N switch, provided a low quote for a different date I wanted, didn't catch it and booked. Found out 15 minutes after the book, its website claims "free of charge on cancellation if call them within 4 hours of booking", I called after 15 minutes of booking and told them to cancel then the call got disconnected. They didn't call me back even they asked my call back number in... Read more

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  • Sep 19
  • Travel Agencies
  • Sacramento, California
  • Ticket Refund
  • 52

I'm a nurse and was going with a hospital ship to west africa to provide free surgeries to the community. Well there's been an Ebola Outbreak throughout West Africa, up to a half an hour from where we were going to be. The organization cancelled the trip, however, Cheapoair would not issue a refund. So, they want me to fly to west africa, get ebola, and bring it back to the US? Ok... This is... Read more

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  • Sep 17
  • Travel Agencies
  • Airline Tickets
  • 67

I purchased tickets for a flight that should have totaled $679.40 and then they offered a $20. promo discount and $10. airline discount. I should have paid $649.40 total for my trip. They charged me $735.40 and $30. discounts and I paid $705.40! When I called them to tell them I found out the tickets should have been a TOTAL OF $649.40 they refused to give me that price! They will only give me... Read more

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  • Sep 16
  • Airlines
  • Troutdale, Oregon
  • Wrong Flight Booking
  • 1
  • 1
  • 53

I am having the same problems with cheap o air!! I have called three times. I set up our original reservation with Nataly. we spoke for almost two hours. My youngest daughter got a major surgery in June and my father passed away in July. We are trying to go have a great relaxing vacation with our family. I was told they would check the recording and get back to me. I received an email that said... Read more

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  • Sep 11
  • Airlines
  • Los Angeles, California
  • Cheapoair Plane Tickets
  • 93

AUG 13 I BOOKED A FLIGHT TICKET. because I order a air china flight $1095.30, but this print details show me a air china only a expain operated by united airlines, so as a result I go to airport 3 hours beforre departing. but the united airlines stuff told me i this airchina flight i have to go to airchina. then i went to air china form terminal 7 runto terminal 2 spend 1half hour , but airchina... Read more

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  • Sep 05
  • Travel Agencies
  • Flight Date Change
  • 64

I bought a two-way ticket for july 1, 2014 on cheapoair. I used the first ticket to travel to the USA. My return date was set for september, which I wanted to change to next year. I called up cheapoair, Asked them what's the latest date they can give me, they said may 28, 2015. I was surprised at this, since the ticket is a one year ticket. So They should've given me a date in the end of... Read more

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  • Sep 04
  • Airlines
  • Flight Change
  • 58

Needed to change flight after noticed the search engine changed the dates and I didn't catch (shame on me) before purchasing - or did they do it after I confirmed lol. Anyways I called after I saw the mistake and had a guy answer and put me on hold for 45 minutes before I hung up. I emailed while on hold and 3 hours later they sent an email that my case had been resolved and was closed. Need to... Read more

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