Cheapoair Complaints and Reviews

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Cheapoair
Main address: 213 West 35th Street, Suite 1301 10001 New York NY
866-636-9088, 212-763-0468, http://www.cheapoair.com/default.aspx?tabid=2917
  • 649+14 mobile complaints
  • $230K claimed losses
  • $349 average
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  • 2 days ago
  • Airlines
  • Name Change
  • 44

Please, please, try to avoid this company at all costs. It's simply the worst of the worst, when it comes to customer service. They would put you on hold for half an hour to an hour each time then come to talk to you for a few seconds and put you back on hold again and again and again and the funny thing is after hours of waiting, they would finally hang up on you. They never call you back. If... Read more

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  • 2 days ago
  • Travel Agencies
  • Support Department
  • 1
  • 1
  • 22

Beyond disappointed - getting furious now at the lack of basic "support" from the support department. This whole crowd is based in India and NO ONE wants to take responsibility for anything. My wife has been trying for OVER A MONTH now with repeated phone calls to rearrange the booking times after one of the carriers cancelled a flight. We now have only 2 weeks left before the flight and we have... Read more

Was this review helpful? 1 0

     

  • Oct 25
  • Airlines
  • Ridgewood, New York
  • Flight Change
  • 1
  • 1
  • 106

The morning of Saturday October 18th, 2014 I got the call no child wants. My father Was being placed in hospice and They believed he only had a few days Left to live. I got online, went to cheapo air and booked a flight for the next day. Knowing that I may need to stay a Little longer then a Week I spent the extra $50 for the trip insurance, in total I spent $868.00. He was still with us On... Read more

Was this review helpful? 1 0

     

  • Oct 21
  • Travel Agencies
  • Changed Reservation
  • 83

I made a reservation and paid for it, and weeks later received an urgent message that the airline has revised the reservation. Today it happened a second time, on the same reservation. In both cases, the "option" provided by Cheapo was to accept the revised booking or lose all, with no refunds. (The option to decline the change simply does not function.) Perhaps it is just a coincidence or beyond... Read more

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  • Oct 17
  • Travel Agencies
  • Ottawa, Ontario
  • Travel Insurance
  • 1
  • 1
  • 123

My wife and I have just gone through the wringer and lost almost $2000 to these shysters. The company is a joke and the insurance part of it is another scam in itself. Just writing to let you know that as soon as my wife returns from her flight home to the Philippines to pick up our son we will be starting a suite against them as well. I am Canadian and my wife is filipina,m she has not seen her... Read more

Was this review helpful? 2 0

     

  • Oct 13
  • Airlines
  • Flight Booking
  • 93

These guys booked my flight at one price, then they emailed me that it rose by $80, then they cancelled. I called their customer service line to confirm it, but they still cancelled it on me. Now I am looking at prices again the flights have gone up by a few hundred. Their customer service was a comedy of errors. I called, then was disconnected. Then I was connected through to an error message.... Read more

Was this review helpful? 3 0

     

  • Oct 07
  • Airlines
  • Connecting Flight Change
  • 61

I had a same day cancellation from the airline company Norwegian (the plane had mechanical issues)....which caused me to pay an extra $300 to change my connecting flight out of Denmark to Venice on KLM (because I didn't use the same booking service by either cheapoair or Norwegian I had to take on the loss). It was extremely stressful and emotional distressing trying to make all the changes... Read more

Was this review helpful? 2 0

     

  • Oct 03
  • Travel Agencies
  • Houston, Texas
  • Rebooking Airline Tickets
  • 3
  • 3
  • 111

I booked a ticket for $1100. Booking confirmation and booking receipt only said ticket is non refundable but when i want to change the route to different day, they said this ticket is non changeable. The travel agent told me i should have ask them before i book the ticket ... WTH, they also said only the travel agent can know and see what ticket is non changeable, the consumer can't see it. So... Read more

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  • Oct 03
  • Airlines
  • Great Fun Rebate
  • 62

When I booked my flights through Cheapo airfares, a big button appeared reading that I could claim a $50 rebate. Ana, the phone operated from Great fun was very insistent that my information would not be shared or sold with anyone, that it was only a $1.00 membership for 30 days from receipt of my information, then $16.99 per month IF I chose to keep the membership, (no penalty for canceling my... Read more

Was this review helpful? 1 0

     

  • Oct 02
  • Airlines
  • Flight Ticket Charge
  • 148

Booked a ticket for around 280$, was charged over 1300, 280$ by cheapoair and 1020 by Jetstar. Called cheapoair right away, they said they only charged 280$, and know nothing else, provided them with the ticket booking receipt from Jetstar, they asked for a credit card statement. Still not resolved but cheapoair took their money, then they gave my information to jetstar (the airline) and they too... Read more

Was this review helpful? 3 1
 
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