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1.4 Based on 128 reviews
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  • Customers like
    • Cheaper price 8
    • Idea of cheap travel 4
    • Price 3
  • Customers don't like
    • Poor customer service 44
    • Unhelpful phone center 26
    • Outsourced call center 17

Dear CheapOair, I had been your website user for quite sometime and had made many purchases. Recently I made an international airline ticket purchase under two bookings that was from Chicago-Boston-Frankfurt-Delhi and Delhi-Frankfurt-Paris-Chicago. Making this purchase on cheapOair website was a breeze and I had no issues. On return trip, thanks to you I had an experience of my life. Return flight time was night 0245 so along with family/kids I... Read more

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Hello Unfortunately I have been using CheapOair and buying travelling protection plan from them. For the first time I have an emergency and I needed to change first part of my travelling ( I had to leave a few days earlier than the previously bought ticket due to my dad's hospitalization) CheapOair did not help me at all. Other than suggesting me to buy new ticket. My protection plan works for nothing!!!They find a way of saying " they need to... Read more

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*** customer service and changing flight times.

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Poor customer service and roughed and unhelpful I will never with cheapoair again

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I booked a flight for an emergency travel mid of May'2016. The flight was for next day and per the advertised price, booked the ticket giving my CC information. Got the email that the ticket was confirmed. 3 mins later, I get a call from their customer service saying that the ticket is on hold since my CC didn't go through which was a LIE. To process the ticket, I was told that it will take another $200 extra service fee to Cheapoair and the CC... Read more

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These people are scams, it worsening the image of south Asian. They must be closed and void they for any cost. Read more

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They booked the wrong departing flight for my son And then wanted me to pay 200 dollars for them to correct their mistake. Then I was told that the flight I was requesting didn't exist. I went back online and found the flight we requested made5made a copy and emailed it to to customer service

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Do not book trip insurance offered through this company. If flight is delay by weather you get stuck in airport for 48 hours. I had a flight that was delayed for at least 2 days because of a storm originating in Dallas and moving down to Austin toward Houstin. Air traffic was disrupted for several days because they either couldn't fly out of Austin or land in Houston. I have a rare cancer and was scheduled for medical tests in Houston the day... Read more

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I currently have 7 tickets booked for family members through cheapo, I will never use them again, horrible customer service Unhelpful agents. They are theives who only care about their commission and not their customers. Because of agent error my whole family trip is now ruin. I plan on esculating this to the top including consumer affairs and BBB also to include a law suit. DO NOT USE THIS COMPANY Read more

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I purchase atrip to San Juan for my wife and her sistet on 3/28/2016 along with flight insurance rental car and assigned seating ,Iwas charged a deposit for car rental for Ace car Rental and Cheapoair never paid Ace car rental my wife and sister are in San juan,and are now having to pay way more the for the car rental and insurance that was booked thru Cheapoair.Car Reservations and flight are on may 15 2016 today,thanks cheapoair for messing... Read more

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