Cheapoair Complaints and Reviews

1.5
  • Cheaper price2 votes
  • How easy the website was to use1 votes
  • Online1 votes
  • Poor customer service17 votes
  • Unhelpful phone center15 votes
  • Outsourced call center10 votes
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  • Feb 23
  • Rentals
  • Orlando, Florida
  • Rental Car Insurance
  • 1
  • 1
  • 24
  • REVIEW RATING 4/5

This company refused to return fees collected from us for car rental insurance. They did not provide paperwork on policy numbers or what was covered under this policy. After the fact, and when we requested the refund, then someone stated that we needed to go to their website and download the policy. Meanwhile, when we called Cheapoair, nobody knew details of the policy and only found out when... Read more

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  • Feb 21
  • Airlines
  • Los Altos, California
  • Flight Reservation
  • 1
  • 1
  • 43
  • REVIEW RATING 4/5

I want to let everyone know that worst customer service..NEVER USE IT. I called their 4 different numbers provided on their website and it was telling me that "this number is out of service" after wasting half an hour on each call. I was so worried that I gave my credit card information and all other personnel information that will be misused by this scam so called my card company and asked... Read more

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  • Feb 18
  • Airlines
  • Fairfax, Virginia
  • International Flight
  • 41
  • REVIEW RATING 4/5

First, my flight (purchased through CheapOAir) from Aeroflot was cancelled and the flight plan changed drastically. I was told I had to contact Cheapoair to get information on the change and to see what options were available. Each time I tried to get information I was told I would get a call back. After 4 days, I had no information. It was not until I called numerous times one day and requested... Read more

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  • Feb 17
  • Airlines
  • Miami, Florida
  • Airline Tickets
  • 4
  • 4
  • 47
  • REVIEW RATING 4/5

I purchased airline tickets and they changed my flight without my authorization. They tried to give me a flight at a ridiculous time. All they could do is cancel and refund me the money. Now i have to wait for a refund to purchase my ticket. They have the worse customer service and they are liars! I will make sure everyone knows they are deceiving and misleading in every way! They should not be... Read more

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  • Feb 16
  • Airlines
  • Honolulu, Hawaii
  • Ticket Rebook
  • 1
  • 1
  • 43
  • REVIEW RATING 4/5

Here is who NEVER to use for your bookings, PLEASE pass this on to everyone you know. CHEAP O AIR is DESPICABLE, and FRAUDULENT, and refuses to make amends for THEIR ***-UPS, and just cost my friend almost $1,000 to: change her flight from a wrong date of departure another day at the hotel another car rental day a missed day of work a missed day of therapy This would cost them about $200.00 to... Read more

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  • Feb 11
  • Travel Agencies
  • Airline Ticket Booking
  • 1
  • 1
  • 73
  • REVIEW RATING 4/5

I tried to book the tickets at this *** company but when needed to click the last confirmation click the system simply shut me off to the main page. I never got any confirmations email or printing confirmation pages. So ok, was thinking that something bad the system. I left that scam web and ordered ticket at different web. After couple of days checked my credit card statements and founded that... Read more

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  • Feb 09
  • Travel Agencies
  • Airline Tickets
  • 106
  • REVIEW RATING 5/5

Hello Everyone, I would like to share my experience with all of your. Please take your time to read this email. I initially sent an email to the following people/departments at Cheapoair; Feedback; Renee Andrews, James Fonovich, Sam (CEO), Sneharthi Roy and Carolina on Saturday, February 17th. In this email, i explained the hardship I faced and was looking for answers (a copy of this email is at... Read more

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  • Feb 07
  • Travel Agencies
  • Car Rental
  • 20
  • REVIEW RATING 3/5

They gave me wrong address for car pick-up in San Diego. I have always been a constant and frequent/regular costumer of CheapOair. Due to their wrong pick-up address (Thrifty at San Diego Airport) I have undergone: - An extra hotel night payment because I became 2 hours late for my hotel check-out, - 1.5 hour of waiting for another taxi, and finally having to go by walking on the side of highways... Read more

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  • Feb 07
  • Travel Agencies
  • Flight Booking
  • 63
  • REVIEW RATING 3/5

Please do yourself a favor and do not even consider doing business with this company! I was trying to book a flight through their website and after putting in all of my information including card details they informed me hat I would have to speak to someone over the phone because the reservation could not be confirmed. Called the number and spoke to of course a call center in India where the guy... Read more

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  • Feb 06
  • Airlines
  • Somers, Connecticut
  • Airline Ticket Booking
  • 41
  • REVIEW RATING 4/5

I did a search a search on cheapoair from hartford ct to tampa, fl leaving on 2/28/15 and returning on 3/7. I also did the same earch on Kayak , the results were tye same, for Jet blue. leaving on the 28th around 10:23 am direct flight. The return flight was on the 7th of March flight 1534. Here lyeth the issue. They issued me a flight with a layover in DC for 22 hrs. I knew what i was clicking... Read more

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