Cheapoair Complaints and Reviews

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Cheapoair
Main address: 213 West 35th Street, Suite 1301 10001 New York NY
866-636-9088, 212-763-0468, http://www.cheapoair.com/default.aspx?tabid=2917
  • 627+14 mobile complaints
  • $220K claimed losses
  • $348 average
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  • 15 hours ago
  • Airlines
  • 6

Cheapoair twice tried to change a recent Seattle to Portland flight scheduled for 4:05 PM - at first to 12:05 PM, then to 11:30 AM. I received the following message: "We have received notification from the airline that changes have been made to your flight schedule." I was told I had to confirm the new flight "on an urgent basis." Not true. I had confirmed directly with Alaska Airlines, which... Read more

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  • 1 day ago
  • Airlines
  • Return Flight
  • 24

I booked a return flight to Ukraine with Cheapoair to visit friends and to save time I also booked travel insurance through them even though they were quite expensive. When my travel insurance documents were emailed to me, I noticed there was no policy schedule included. This naturally made me feel somewhat insecure as I didn't know what I was insured for, so I contacted Cheopoair and the... Read more

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I booked for my family doha - iad - doha. On the way back the booking didn't appear on the airlines system. We had to make international calls while roaming to check what is happening which coast us around 100$ and till now noboday gave us a good answer. We had to wait 3 hrs to fix the problem. Add comment

Cheapoair sold me void ticket and they don't want to refund my money. They put you on hold 5 hours purposely. Add comment

  • Aug 22
  • Airlines
  • Poor Customer Service
  • 51

I tried all the numbers I could search on the internet on how to talk with a customer service agent from Cheapoair because my issue needs to be done only on the phone not thru email but it seems, all these numbers are useless. I've tried to email them for two to three times but until now, there's no response from them. How can I get hold of them ASAP. I'm beginning to doubt this travel agency.... Read more

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  • Aug 19
  • Travel Agencies
  • Exchange Fees
  • 1
  • 1
  • 74

Cheapoair just want to steal money from people, this sucks !!!! Not only I have to pay a ridiculously expensive fee to change my flight but also I have to pay the whole air fare for the new ticket, and the money I already paid disappeared !!! this is just ***, so, they are making money for not selling tickets but for exchange fee. So it is cheaper to buy a complete new ticket than go through the... Read more

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  • Aug 17
  • Travel
  • Washington, District Of Columbia
  • Air Ticket Refund
  • 1
  • 1
  • 81

DO NO USE THIS COMPANY! They are a total scam. I booked a flight on Tuesday at 8pm, called the following day to cancel the ticket. Spoke to Atlas who assured me I would get a full refund but I barely received 25% of the full price. Now when I call, they hang up on me every time. I have been on hold for 45 minutes for a supervisor and no one answers. I will be contacting the better business... Read more

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  • Aug 15
  • Airlines
  • Fargo, North Dakota
  • Flight Cancellation
  • 2
  • 2
  • 67

When I called to cancel my flight I was informed there would be a $50 cancelation fee. But when I was emailed the confirmation of my cancelation I was only then made aware there was also a $200 rebooking fee, the credit was good only for one year, the credit was only good for one rebooking and the balance of the credit would be forfeited and the credit would only be good for me. When I called to... Read more

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  • Aug 11
  • Airlines
  • New York, New York
  • Flight Booking
  • 2
  • 2
  • 80

I booked my flight JFK to Kiev and I missed it.. And my cousin with a baby too.. Why you guys dont put any note then it's over night flight?! Flight was 12.30 AM!!! You doing this on purpose?!!! I am very disappointed this website.. I always was buying my tickets here, but not anymore.. And customer service is horrible!! Always hang up the phone and don't speak English!! How they can work... Read more

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  • Aug 07
  • Airlines
  • Trip Cancellation
  • 175

We had plane tickets to travel on July 31, 2014 with our family of 6 on Aeroflot airlines. For the past two weeks prior to our departure, we tried to reschedule or cancel our trip due to war between Israel and Hamas in Gaza. When I spoke to an Aeroflot agent at the airport, I was told that we had authorization to cancel our trip without penalty. However, the airline agent told me that we needed... Read more

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