Cheapoair Complaints and Reviews

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  • Customers like
    • Cheaper price4
    • How easy the website was to use3
    • Online2
  • Customers don't like
    • Poor customer service25
    • Unhelpful phone center22
    • Customer service18

  • Aug 25
  • Airlines
  • North Carolina, United States
  • Trip Insurance
  • 17
  • REVIEW RATING 4/5

Purchased a ticket from CheapoAir; purchased trip insurance at the same time; it cost me $85. 15 days later the airline cancels my flight and offers me a different flight; Cheapo tells me that I'm out the money for the cost of the insurance -too bad, so sad they say. Terrible customer service. Folks, do yourself a favor and use REAL travel agent and buy REAL travel insurance that is actually good... Read more

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  • Aug 24
  • Airlines
  • Gaithersburg, Maryland
  • Change Flight Dates
  • 2
  • 2
  • 12
  • REVIEW RATING 3/5

I had to change the date on my ticket and they wanted to charge me a $477 Change fee, which is half the cost of the ticket itself! Can you believe this? I called the airline that CHeapOAir booked me on and they only charge a $200 fee to change the ticket. The airline booking agent told me that I would have to pay an additional fee if the fare changed, but when she pulled up my res # she told... Read more

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  • Aug 24
  • Airlines
  • Brooklyn, New York
  • Ticket Purchased
  • 15
  • REVIEW RATING 4/5

Similar story, I needed to cancel or postpone a ticket, although I was aware that the ticket was non-refundable, I decided to call and ask just in case. To my surprise the representative told me that it is possible for the ticket to be refunded, but it will cost me 300$ cancellation fee. I asked several times if they were going to refund me the full amount and I was assured that I would be. I... Read more

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  • Aug 24
  • Airlines
  • Brooklyn, New York
  • Ticket
  • 3
  • REVIEW RATING 3/5

I needed to cancel or postpone a ticket, although I was aware that the ticket was non-refundable, I decided to call and ask just in case. To my surprise the representative told me that it is possible for the ticket to be refunded, but it will cost me 300$ cancellation fee. I asked several times if they were going to refund me the full amount and I was assured that I would be. I agreed paid the... Read more

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  • Aug 23
  • Airlines
  • Burbank, California
  • Extra Fee Charges
  • 1
  • 1
  • 14
  • REVIEW RATING 3/5

I booked an international flight with with CheapoAir, was shown the final price of the tickets and then on the last page, they sneaked in the seat assignment fee of $27.97 in the total. They hide that fee under "Taxes, Surcharges and Other Charges inclusive of Seat Assignement Fee". This may not be illegal but this surely isn't being clear and upfront. The most frustrating part is that you can... Read more

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  • Aug 21
  • Travel Agencies
  • Cheapoair One Way Flight Booking
  • 1
  • 1
  • 20
  • REVIEW RATING 4/5

I had been on line for a couple of hours looking for a flight from London Heathrow to Glasgow. Many of the sites do not give you the option for a one way flight. I arrived on to Cheapoair website and found exactly what I needed. I booked paid by CC and left the office for a break. When I returned after 10 mins I found the email waiting that my credit card ha declined and I had to follow the... Read more

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Parents booked a flight for us. Cheap o air despite taking the money for our baggage booked us as 'light' travellers meaning no bags. We had to pay extra at the airport despite bags being payed for beforehand! Add comment

  • Aug 19
  • Travel Agencies
  • 13
  • REVIEW RATING 3/5

I could say that that customer service ive talked to, is such an ***! Ive been trying to understand him but then he hanged up on me. DO ME A FAVOR AS A CUSTOMER, TRAIN YOUR CUSTOMER SERVICE REPRESENTATIVES ON HOW TO TALK TO YOUR CUSTOMER. He mustve say that hearing that guy doesnt make any sense, i was about to asked about my seating on my plane but then this guy needs to improved his... Read more

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They suck put me on hold for hours when I told them I wanted to cancel my room reservations. This company needs to be sued Add comment

  • Aug 13
  • Airlines
  • Cape Town, Western Cape
  • Cheapoair Cancellation Policy
  • 25
  • REVIEW RATING 4/5

Booked flight to Harare to attend a wedding with my husband on Tuesday we got told a close family member passed on so the wedding was cancelled and replace with the funeral, enquired on cancellation fees, on being advised what the cancellation fees were I asked for the flights to be left as they were and not to be cancelled, the agent went ahead and cancelled and charged USD150 cancellation fees,... Read more

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